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Federal Sector ADR: Central Intelligence Agency (CIA)

Central Intelligence Agency (CIA)

Contact: Glenn Crispell, Ombudsman
(703) 482-0782
Fiscal Year 2006 2007 2008 2009
Size of Work Force N/A N/A N/A N/A
Pre-Complaint Process
Completed/Ended Counselings 21 30 47 42
Offered ADR 9 30 47 42
Processed and Completed (Participations) 2 1 6 1
Resolutions (Settlements and Withrawals) 0 0 0 0
Formal Complaint Process
Complaint Closures 22 10 13 19
Offered ADR 6 16 13 2
Processed and Completed (Participations) 2 1 0 2
Resolutions (Settlements and Withrawals) 1 0 0 1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year 2000 2001 2002 2003 2004 2005
Size of Work Force N/A N/A N/A N/A N/A N/A
Pre-Complaint Process
Completed Counselings 45 47 31 29 38 39
Offered ADR N/A N/A 31 28 38 27
Processed in ADR 1 7 3 1 1 3
Completed ADR 1 7 3 1 1 3
Resolved Disputes 1 5 1 1 1 0
Formal Complaint Process
Complaints Filed 25 28 15 13 14 21
Complaints in Inventory 68 57 39 39 40 40
Offered ADR N/A N/A 0 0 15 16
Processed in ADR N/A 0 0 0 1 2
Completed ADR 0 0 0 0 1 2
Resolved Disputes 0 0 0 0 0 0