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Table B-3
FY 2012 Outcomes of All Pre-Complaint Closures
Agency or Department Number Completed/ Ended  Counselings Number Completed/ Ended by Settlements % Settlements Number  Completed/ Ended by Withdrawals/No Complaints Filed  % Withdrawals/ No Complaints Filed  Total Number Completed/  Ended by Resolution % Resolutions Number Completed/  Ended by Filing Complaint % Complaints  Number Decision to File Complaint Pending % Decision to File Complaint Pending
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 34 1 2.94% 17 50.00% 18 52.94% 14 41.18% 2 5.88%
American Battle Monuments Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 5 0 0.00% 1 20.00% 1 20.00% 4 80.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 53 5 9.43% 36 67.92% 41 77.36% 12 22.64% 0 0.00%
Central Intelligence Agency 42 1 2.38% 15 35.71% 16 38.10% 26 61.90% 0 0.00%
Chemical Safety and Hazard Investigation Board 2 0 0.00% 1 50.00% 1 50.00% 1 50.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Consumer Financial Protection Bureau 15 2 13.33% 2 13.33% 4 26.67% 11 73.33% 0 0.00%
Consumer Product Safety Commission 3 0 0.00% 0 0.00% 0 0.00% 2 66.67% 1 33.33%
Corporation for National and Community Service 7 0 0.00% 3 42.86% 3 42.86% 4 57.14% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 24 3 12.50% 11 45.83% 14 58.33% 10 41.67% 0 0.00%
Defense Army and Air Force Exchange 336 26 7.74% 204 60.71% 230 68.45% 98 29.17% 8 2.38%
Defense Commissary Agency 227 10 4.41% 75 33.04% 85 37.44% 138 60.79% 4 1.76%
Defense Contract Audit Agency 45 4 8.89% 10 22.22% 14 31.11% 28 62.22% 3 6.67%
Defense Contract Management Agency 85 6 7.06% 36 42.35% 42 49.41% 41 48.24% 2 2.35%
Defense Finance and Accounting Service 92 23 25.00% 29 31.52% 52 56.52% 36 39.13% 4 4.35%
Defense Human Resources Activity 8 1 12.50% 4 50.00% 5 62.50% 3 37.50% 0 0.00%
Defense Information Systems Agency 30 0 0.00% 13 43.33% 13 43.33% 17 56.67% 0 0.00%
Defense Intelligence Agency 89 7 7.87% 39 43.82% 46 51.69% 39 43.82% 4 4.49%
Defense Joint Task Force National Capital Region Medical 84 6 7.14% 45 53.57% 51 60.71% 33 39.29% 0 0.00%
Defense Logistics Agency 312 60 19.23% 132 42.31% 192 61.54% 114 36.54% 6 1.92%
Defense Media Activity 3 0 0.00% 2 66.67% 2 66.67% 1 33.33% 0 0.00%
Defense Missile Defense Agency 11 1 9.09% 3 27.27% 4 36.36% 4 36.36% 3 27.27%
Defense National Geospatial-Intelligence Agency 31 6 19.35% 7 22.58% 13 41.94% 16 51.61% 2 6.45%
Defense National Guard Bureau 113 47 41.59% 34 30.09% 81 71.68% 26 23.01% 6 5.31%
Defense National Security Agency 69 6 8.70% 43 62.32% 49 71.01% 18 26.09% 2 2.90%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 9 2 22.22% 0 0.00% 2 22.22% 6 66.67% 1 11.11%
Defense Office of the Secretary - Wash. Hqtrs. Services 45 2 4.44% 18 40.00% 20 44.44% 25 55.56% 0 0.00%
Defense Security Service 18 2 11.11% 3 16.67% 5 27.78% 8 44.44% 5 27.78%
Defense Technical Information Center 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 19 3 15.79% 7 36.84% 10 52.63% 9 47.37% 0 0.00%
Defense TRICARE Management Activity 18 0 0.00% 8 44.44% 8 44.44% 10 55.56% 0 0.00%
Defense Uniformed Services University 5 0 0.00% 3 60.00% 3 60.00% 2 40.00% 0 0.00%
Department of Agriculture 975 97 9.95% 355 36.41% 452 46.36% 496 50.87% 27 2.77%
Department of Commerce 325 11 3.38% 85 26.15% 96 29.54% 222 68.31% 7 2.15%
Department of Defense Education Activity 136 10 7.35% 52 38.24% 62 45.59% 72 52.94% 2 1.47%
Department of Education 48 2 4.17% 13 27.08% 15 31.25% 32 66.67% 1 2.08%
Department of Energy 124 12 9.68% 37 29.84% 49 39.52% 72 58.06% 3 2.42%
Department of Health and Human Services 674 26 3.86% 168 24.93% 194 28.78% 371 55.04% 109 16.17%
Department of Homeland Security 2,031 155 7.63% 681 33.53% 836 41.16% 1,142 56.23% 53 2.61%
Department of Housing and Urban Development 106 0 0.00% 34 32.08% 34 32.08% 63 59.43% 9 8.49%
Department of Justice 1,372 82 5.98% 533 38.85% 615 44.83% 737 53.72% 20 1.46%
Department of Labor 206 12 5.83% 52 25.24% 64 31.07% 133 64.56% 9 4.37%
Department of State 271 18 6.64% 119 43.91% 137 50.55% 126 46.49% 8 2.95%
Department of the Air Force 1,002 186 18.56% 343 34.23% 529 52.79% 458 45.71% 15 1.50%
Department of the Army 2,301 264 11.47% 785 34.12% 1,049 45.59% 1,179 51.24% 73 3.17%
Department of the Interior 592 59 9.97% 176 29.73% 235 39.70% 339 57.26% 18 3.04%
Department of the Navy 1,531 228 14.89% 594 38.80% 822 53.69% 696 45.46% 13 0.85%
Department of the Treasury 746 152 20.38% 214 28.69% 366 49.06% 367 49.20% 13 1.74%
Department of Transportation 541 63 11.65% 173 31.98% 236 43.62% 292 53.97% 13 2.40%
Department of Veterans Affairs 4,484 353 7.87% 1,731 38.60% 2,084 46.48% 2,280 50.85% 120 2.68%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 98 4 4.08% 19 19.39% 23 23.47% 70 71.43% 5 5.10%
Equal Employment Opportunity Commission 41 2 4.88% 16 39.02% 18 43.90% 23 56.10% 0 0.00%
Export-Import Bank of the US 2 1 50.00% 0 0.00% 1 50.00% 1 50.00% 0 0.00%
Farm Credit Administration 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 15 0 0.00% 5 33.33% 5 33.33% 10 66.67% 0 0.00%
Federal Deposit Insurance Corporation 82 11 13.41% 23 28.05% 34 41.46% 44 53.66% 4 4.88%
Federal Election Commission 4 0 0.00% 4 100.00% 4 100.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 13 0 0.00% 7 53.85% 7 53.85% 6 46.15% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 17 2 11.76% 6 35.29% 8 47.06% 9 52.94% 0 0.00%
Federal Labor Relations Authority 3 1 33.33% 1 33.33% 2 66.67% 1 33.33% 0 0.00%
Federal Maritime Commission 3 1 33.33% 0 0.00% 1 33.33% 2 66.67% 0 0.00%
Federal Mediation and Conciliation Service 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 54 0 0.00% 42 77.78% 42 77.78% 12 22.22% 0 0.00%
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 10 1 10.00% 9 90.00% 10 100.00% 0 0.00% 0 0.00%
General Services Administration 158 9 5.70% 50 31.65% 59 37.34% 92 58.23% 7 4.43%
Government Printing Office 70 0 0.00% 42 60.00% 42 60.00% 27 38.57% 1 1.43%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 2 0 0.00% 2 100.00% 2 100.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 2 0 0.00% 1 50.00% 1 50.00% 1 50.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 3 1 33.33% 1 33.33% 2 66.67% 1 33.33% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 77 8 10.39% 30 38.96% 38 49.35% 37 48.05% 2 2.60%
National Archives and Records Administration 33 13 39.39% 16 48.48% 29 87.88% 3 9.09% 1 3.03%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 7 0 0.00% 4 57.14% 4 57.14% 3 42.86% 0 0.00%
National Endowment for the Arts 8 0 0.00% 7 87.50% 7 87.50% 1 12.50% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 3 0 0.00% 1 33.33% 1 33.33% 2 66.67% 0 0.00%
National Indian Gaming Commission 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
National Labor Relations Board 19 1 5.26% 9 47.37% 10 52.63% 8 42.11% 1 5.26%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 7 1 14.29% 3 42.86% 4 57.14% 3 42.86% 0 0.00%
National Science Foundation 15 2 13.33% 4 26.67% 6 40.00% 9 60.00% 0 0.00%
National Transportation Safety Board 3 0 0.00% 1 33.33% 1 33.33% 2 66.67% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 35 9 25.71% 10 28.57% 19 54.29% 16 45.71% 0 0.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 10 0 0.00% 10 100.00% 10 100.00% 0 0.00% 0 0.00%
Office of Personnel Management 88 1 1.14% 38 43.18% 39 44.32% 44 50.00% 5 5.68%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 5 0 0.00% 1 20.00% 1 20.00% 4 80.00% 0 0.00%
Overseas Private Investment Corporation 2 0 0.00% 2 100.00% 2 100.00% 0 0.00% 0 0.00%
Peace Corps 6 0 0.00% 2 33.33% 2 33.33% 4 66.67% 0 0.00%
Pension Benefit Guaranty Corporation 20 0 0.00% 8 40.00% 8 40.00% 12 60.00% 0 0.00%
Postal Regulatory Commission 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 6 1 16.67% 3 50.00% 4 66.67% 2 33.33% 0 0.00%
Securities and Exchange Commission 30 0 0.00% 10 33.33% 10 33.33% 20 66.67% 0 0.00%
Selective Service System 2 0 0.00% 1 50.00% 1 50.00% 1 50.00% 0 0.00%
Small Business Administration 75 4 5.33% 34 45.33% 38 50.67% 35 46.67% 2 2.67%
Smithsonian Institution 38 1 2.63% 10 26.32% 11 28.95% 11 28.95% 16 42.11%
Social Security Administration 917 77 8.40% 343 37.40% 420 45.80% 474 51.69% 23 2.51%
Tennessee Valley Authority 86 8 9.30% 9 10.47% 17 19.77% 58 67.44% 11 12.79%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 13,143 3,239 24.64% 5,363 40.80% 8,602 65.45% 4,324 32.90% 217 1.65%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF












Cabinet Level Subtotal 32,258 5,181 16.06% 12,224 37.89% 17,405 53.96% 14,073 43.63% 780 2.42%
Midsize Agencies Subtotal 1,634 125 7.65% 558 34.15% 683 41.80% 876 53.61% 75 4.59%
Small Agencies Subtotal 615 47 7.64% 302 49.11% 349 56.75% 260 42.28% 6 0.98%
Micro Agencies Subtotal 14 0 0.00% 12 80.00% 12 80.00% 2 13.33% 1 6.67%
Government-wide 34,521 5,353 15.51% 13,096 37.94% 18,449 53.44% 15,211 44.06% 862 2.50%

NRF = No Report Filed