Skip to content

Print   Email  Share

Table B-9 FY 2013 Timeliness and Cost of All Completed Complaint Investigations
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
Agency for International Development 8 317 1 1 2 25.00% $24,774.42 $3,096.80
American Battle Monuments Commission 1 167 1 0 1 100.00% $2,800.00 $2,800.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural & Trans. Barriers Compliance Bd 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 12 209.75 7 4 11 91.67% $33,500.00 $2,791.67
Central Intelligence Agency 16 410.25 0 2 2 12.50% $271,365.28 $16,960.33
Chemical Safety and Hazard Investigation Board 3 180 3 0 3 100.00% $17,069.60 $5,689.87
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 3 178 2 0 2 66.67% $7,500.00 $2,500.00
Consumer Financial Protection Bureau 9 182.56 3 6 9 100.00% $18,055.00 $2,006.11
Consumer Product Safety Commission 1 141 0 1 1 100.00% $3,011.00 $3,011.00
Corporation for National and Community Service 10 93.8 10 0 10 100.00% $31,505.00 $3,150.50
Council of the Inspectors General on Integrity and Efficiency 0 0 0 0 0 0.00% $0.00 $0.00
Court Services and Offender Supervision Agency for the District of Columbia 5 208.4 2 1 3 60.00% $36,255.00 $7,251.00
Defense Army and Air Force Exchange Service 51 364.71 4 0 4 7.84% $570,946.20 $11,195.02
Defense Commissary Agency 88 251.77 11 6 17 19.32% $460,187.20 $5,229.40
Defense Contract Audit Agency 15 289.27 1 3 4 26.67% $79,491.00 $5,299.40
Defense Contract Management Agency 40 307.1 6 4 10 25.00% $209,176.00 $5,229.40
Defense Health Agency 10 272.1 0 0 0 0.00% $43,572.00 $4,357.20
Defense Human Resources Activity 5 331 1 3 4 80.00% $16,029.40 $3,205.88
Defense Information Systems Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Intelligence Agency 30 283.77 1 16 17 56.67% $182,724.15 $6,090.80
Defense Logistics Agency 121 211.21 48 18 66 54.55% $906,951.63 $7,495.47
Defense Media Activity 2 282 0 1 1 50.00% $10,458.80 $5,229.40
Defense Security Service 9 63.56 7 0 7 77.78% $47,064.63 $5,229.40
Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
Defense Threat Reduction Agency 0 0 0 0 0 0.00% $0.00 $0.00
Defense Finance and Accounting Service 32 247 4 15 19 59.38% $167,340.80 $5,229.40
Defense JTF National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF
Defense Missile Defense Agency 3 296.67 0 0 0 0.00% $15,688.20 $5,229.40
Defense National Geospatial-Intelligence Agency 12 283.42 1 1 2 16.67% $72,345.94 $6,028.83
Defense National Guard Bureau 9 145.22 5 1 6 66.67% $31,392.60 $3,488.07
Defense National Security Agency 21 303.29 0 15 15 71.43% $243,692.00 $11,604.38
Defense Office of Inspector General 6 197.67 4 2 6 100.00% $22,870.05 $3,811.67
Defense Office of the Secretary/Washington Headquarters Services 16 319.81 0 6 6 37.50% $224,370.70 $14,023.17
Defense Uniformed Services University of the Health Sciences 0 0 0 0 0 0.00% $0.00 $0.00
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 428 234.87 163 49 212 49.53% $1,521,445.85 $3,554.78
Department of Commerce 160 182.21 105 52 157 98.12% $715,376.50 $4,471.10
Department of Defense Education Activity 40 173.75 25 8 33 82.50% $139,097.00 $3,477.42
Department of Education 21 229.71 8 13 21 100.00% $86,755.74 $4,131.23
Department of Energy 44 211.39 24 16 40 90.91% $163,577.72 $3,717.68
Department of Health and Human Services 230 162.27 176 29 205 89.13% $1,046,957.56 $4,551.99
Department of Homeland Security 871 227.07 485 123 608 69.80% $3,243,289.75 $3,723.64
Department of Housing and Urban Development 57 278.28 12 2 14 24.56% $137,126.20 $2,405.72
Department of Justice 656 201.85 327 185 512 78.05% $2,808,957.52 $4,281.95
Department of Labor 90 256 28 60 88 97.78% $272,900.00 $3,032.22
Department of State 107 278.44 15 21 36 33.64% $252,600.00 $2,360.75
Department of the Air Force 317 259.51 12 13 25 7.89% $1,657,719.81 $5,229.40
Department of the Army 693 280.48 119 110 229 33.04% $4,428,836.15 $6,390.82
Department of the Interior 286 267.85 81 33 114 39.86% $958,298.42 $3,350.69
Department of the Navy 90 220.72 32 21 53 58.89% $470,646.00 $5,229.40
Department of Treasury 276 244.9 77 102 179 64.86% $2,040,493.00 $7,393.09
Department of Transportation 274 155.18 226 33 259 94.53% $1,586,462.00 $5,790.01
Department of Veterans Affairs 1,385 229.95 309 311 620 44.77% $9,231,130.54 $6,665.08
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 52 328.65 4 8 12 23.08% $132,450.00 $2,547.12
Equal Employment Opportunity Commission 20 225.1 8 12 20 100.00% $107,500.00 $5,375.00
Export-Import Bank of the United States 1 128 1 0 1 100.00% $3,250.00 $3,250.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission 7 28.57 7 0 7 100.00% $17,500.00 $2,500.00
Federal Deposit Insurance Corporation 40 219.28 16 24 40 100.00% $238,364.24 $5,959.11
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 2 180 2 0 2 100.00% $6,400.00 $3,200.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 4 249.25 1 0 1 25.00% $17,416.00 $4,354.00
Federal Labor Relations Authority 3 208.33 0 3 3 100.00% $8,390.00 $2,796.67
Federal Maritime Commission 2 113 2 0 2 100.00% $12,000.00 $6,000.00
Federal Mediation and Conciliation Service 2 180 2 0 2 100.00% $10,079.00 $5,039.50
Federal Mine Safety and Health Review Comm 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve System Board of Governors 7 181.71 4 3 7 100.00% $37,637.00 $5,376.71
Federal Retirement Thrift Investment Board 0 0 0 0 0 0.00% $0.00 $0.00
Federal Trade Commission 1 234 0 1 1 100.00% $4,597.67 $4,597.67
General Services Administration 54 269.11 10 24 34 62.96% $151,810.72 $2,811.31
Government Printing Office 17 286.76 1 14 15 88.24% $68,577.00 $4,033.94
Harry S. Truman Scholarship 0 0 0 0 0 0.00% $0.00 $0.00
Holocaust Memorial Museum U.S. 0 0 0 0 0 0.00% $0.00 $0.00
Ill. & Mich. Canal Nat'l Heritage Corridor Comm NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0 0 0 0.00% $0.00 $0.00
Inter-American Foundation 1 90 1 0 1 100.00% $620.00 $620.00
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 83 1 0 1 100.00% $3,723.88 $3,723.88
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0.00% $0.00 $0.00
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Medicaid and CHIP Payment and Access Comm NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 2 99 2 0 2 100.00% $9,060.00 $4,530.00
Millennium Challenge Corporation 1 175 1 0 1 100.00% $1,500.00 $1,500.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 19 196.89 10 7 17 89.47% $97,811.71 $5,147.98
National Archives and Records Administration 4 139.25 4 0 4 100.00% $13,327.08 $3,331.77
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Comm on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability 0 0 0 0 0 0.00% $0.00 $0.00
National Credit Union Administration 5 159.6 5 0 5 100.00% $18,670.06 $3,734.01
National Endowment for the Arts 1 164 1 0 1 100.00% $4,415.15 $4,415.15
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Gallery of Art 1 216 0 0 0 0.00% $8,446.00 $8,446.00
National Indian Gaming Commission 1 260 0 0 0 0.00% $3,000.00 $3,000.00
National Labor Relations Board 4 290.25 1 0 1 25.00% $31,800.00 $7,950.00
National Mediation Board NRF NRF NRF NRF NRF NRF NRF NRF
National Reconnaissance Office 0 0 0 0 0 0.00% $0.00 $0.00
National Science Foundation 5 257.6 0 2 2 40.00% $16,000.00 $3,200.00
National Transportation Safety Board 0 0 0 0 0 0.00% $0.00 $0.00
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0.00% $0.00 $0.00
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 10 241.5 3 6 9 90.00% $50,000.00 $5,000.00
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Comm 0 0 0 0 0 0.00% $0.00 $0.00
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 33 115.73 31 0 31 93.94% $193,512.00 $5,864.00
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 3 312.67 0 2 2 66.67% $37,685.00 $12,561.67
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 1 103 1 0 1 100.00% $3,538.00 $3,538.00
Pension Benefit Guaranty Corporation 10 201.1 4 3 7 70.00% $28,388.00 $2,838.80
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Railroad Retirement Board 2 113.5 2 0 2 100.00% $5,461.00 $2,730.50
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 17 353 2 7 9 52.94% $41,906.15 $2,465.07
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 24 294.46 2 13 15 62.50% $111,092.00 $4,628.83
Smithsonian Institution 13 147.31 12 0 12 92.31% $37,787.50 $2,906.73
Social Security Administration 384 251.97 100 55 155 40.36% $1,803,398.75 $4,696.35
Tennessee Valley Authority 37 175.49 30 5 35 94.59% $45,401.11 $1,227.06
Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 2,821 137.16 2,469 280 2,749 97.45% $4,727,210.81 $1,675.72
Utah Reclamation Mitigation and Conservation Comm NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Cabinet Subtotal Including USPS 9,316 203.81 4,786 1,552 6,338 68.03% $38,793,181.87 $4,164.15
Medium Subtotal 710 245.14 233 157 390 54.93% $3,001,386.32 $4,227.30
Small Subtotal 144 225.18 62 47 109 75.69% $806,474.40 $5,600.52
Micro Subtotal 5 159.4 5 0 5 100.00% $20,489.60 $4,097.92
Government-wide Including USPS 10,175 206.98 5,086 1,756 6,842 67.24% $42,621,532.19 $4,188.85
USPS Percentage of Cabinet Sub Total 30.28% 51.59% 18.04% 43.37% 12.19%
USPS Percentage of Government-wide 27.72% 48.55% 15.95% 40.18% 11.09%
Cabinet Level Subtotal Minus USPS 6,495 232.76 2,317 1,272 3,589 55.26% $34,065,971.06 $5,244.95
Government-wide Minus USPS 7,354 233.76 2,617 1,476 4,093 55.66% $37,894,321.38 $5,152.89

NRF = No Report Filed