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  4. Table B-23 FY 2014 Summary of Pending Complaints By Category

Table B-23 FY 2014 Summary of Pending Complaints By Category

Table B-23 FY 2014 Summary of Pending Complaints By Category
  Pending End of Period Pending Acknowledgement Pending Accept/Dimiss Pending Investigation Pending Hearing Pending Final Agency Action
Agency or Department Number Average Days Number Average Days Number Average Days Number Average Days Number Average Days Number Average Days
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Agency for International Development 43 557.81 0 0 7 67.57 10 268.1 22 819.91 4 698.5
American Battle Monuments Commission 2 685.5 0 0 0 0 0 0 2 685.5 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 15 387 0 0 1 21 4 122.75 7 561.57 3 454
Central Intelligence Agency 55 849.75 1 4 2 4 17 216.29 31 1,318.23 4 545.5
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0 0 0 0 0
Commission on Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 1 113 0 0 0 0 1 113 0 0 0 0
Commodity Futures Trading Commission 1 60 0 0 0 0 1 60 0 0 0 0
Consumer Financial Protection Bureau 19 116.47 0 0 2 30 13 130.46 2 205.5 2 23
Consumer Product Safety Commission 4 233.75 0 0 1 8 1 120 2 403.5 0 0
Corporation for National and Community Service 8 707.62 0 0 0 0 2 12 6 939.5 0 0
Council of the Inspectors General on Integrity and Efficiency 0 0 0 0 0 0 0 0 0 0 0 0
Court Services and Offender Supervision Agency for the District of Columbia 17 446.35 0 0 0 0 5 151.8 11 603.73 1 188
DOD Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
DOD Army and Air Force Exchange Service 65 351.17 0 0 8 41.62 24 123.42 28 640.07 5 321.8
DOD Defense Commissary Agency 182 507.06 10 18.7 2 68.5 36 111.97 106 743.26 28 326.57
DOD Defense Contract Audit Agency 48 365.54 0 0 9 99.44 18 164.56 16 695.75 5 511.4
DOD Defense Contract Management Agency 60 625.18 0 0 6 794.17 17 377.53 35 739.06 2 230.5
DOD Defense Health Agency 14 464.71 0 0 2 13 2 102.5 10 627.5 0 0
DOD Defense Human Resources Activity 9 498.67 0 0 1 4 2 114.5 5 799.2 1 259
DOD Defense Information Systems Agency 49 521.18 0 0 1 19 12 78.42 25 723.68 11 589.64
DOD Defense Intelligence Agency 83 539.23 0 0 9 40.33 18 141.22 48 800.33 8 429.38
DOD Defense Logistics Agency 120 449.77 0 0 6 14.33 24 72.17 74 639.09 16 303.81
DOD Defense Media Activity 9 583.33 0 0 1 82 2 198.5 5 792 1 811
DOD Defense Security Service 20 418.65 0 0 3 12.33 2 94 9 674.89 6 345.67
DOD Defense Technical Information Center 0 0 0 0 0 0 0 0 0 0 0 0
DOD Defense Threat Reduction Agency 26 281.35 4 12.5 2 33.5 1 339 18 379.28 1 32
DOD Department of Defense Education Activity 146 407.79 3 32.67 9 58.11 40 136.95 82 599.12 12 359.17
DOD Department of the Air Force 813 602.27 2 45 0 0 232 189.55 280 858.44 299 686.34
DOD Department of the Army 1,575 459.66 15 64.67 85 50.47 452 135.17 770 701.15 253 465.3
DOD Department of the Navy 1,212 501.9 7 0.57 77 52.69 277 102.49 590 737.33 261 539.56
DOD Finance and Accounting Service 53 468.58 1 4 0 0 16 110.31 34 667.47 2 186
DOD Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
DOD Missile Defense Agency 10 799.3 0 0 0 0 4 459 5 998.6 1 1,164.00
DOD National Geospatial-Intelligence Agency 33 332.55 0 0 3 4.67 12 129.5 13 614.38 5 283.8
DOD National Guard Bureau 21 753.33 0 0 5 60.6 2 863 1 355 13 1,033.54
DOD National Security Agency 63 764.63 0 0 9 87 11 144.64 39 1,061.49 4 1,100.00
DOD Office of Inspector General 4 158.75 0 0 0 0 1 39 3 198.67 0 0
DOD Office of the Secretary/Washington Headquarters Services 75 577.33 0 0 12 92.5 15 105.93 42 901.02 6 459.67
DOD Uniformed Services University of the Health Sciences 8 659.25 0 0 0 0 0 0 8 659.25 0 0
Defense Nuclear Facilities Safety Board 3 196 0 0 0 0 1 184 2 202 0 0
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 904 737.98 7 8.43 70 154.29 175 275.56 531 905.12 121 1,053.20
Department of Commerce 302 467.52 1 3 12 11.92 77 106.49 189 678.34 23 201.7
Department of Defense NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Education 39 683.51 1 1 0 0 10 157 26 915.42 2 642.5
Department of Energy 127 449.35 2 12.5 26 396.38 30 189.03 50 579.44 19 636.47
Department of Health and Human Services 721 523.65 12 103.67 104 116.17 144 170.88 365 793.59 96 520.41
Department of Homeland Security 2,182 494.45 24 22.25 282 66.24 472 193.95 1,138 717.93 266 568.15
Department of Housing and Urban Development 177 603.65 0 0 5 25.4 64 214.95 91 945.33 17 408.06
Department of Justice 1,917 630.45 127 418.07 157 232.81 301 207.32 802 851.33 530 705.21
Department of Labor 210 499.42 2 4 26 54.23 39 188.95 119 732.87 24 369.96
Department of State 220 481.65 3 3.33 14 16.5 62 117.53 117 772.97 24 333.29
Department of Transportation 635 720.02 0 0 99 179.24 112 83.23 367 1,013.79 57 1,019.09
Department of Treasury 585 470.25 7 5.71 25 14.72 150 109.41 355 678 48 366.33
Department of Veterans Affairs 3,583 452.23 9 4.67 222 36.67 850 109.99 2,173 645.28 329 353.99
Department of the Interior 455 437.21 15 35.27 32 39.69 117 161.79 239 643.93 52 467.37
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 129 570.45 3 19.33 6 47.67 19 137.26 69 721.58 32 651.47
Equal Employment Opportunity Commission 36 404.81 1 4 0 0 13 175.85 16 601.56 6 443
Export-Import Bank of the United States 3 257.67 0 0 0 0 1 90 2 341.5 0 0
Farm Credit Administration 1 95 0 0 0 0 1 95 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0 0 0 0 0
Federal Communications Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Deposit Insurance Corporation 68 410.49 0 0 6 49.33 15 87.27 43 569.88 4 450.75
Federal Election Commission 0 0 0 0 0 0 0 0 0 0 0 0
Federal Energy Regulatory Commission 4 52.5 0 0 2 60 2 45 0 0 0 0
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 13 367.77 0 0 1 14 6 102.83 5 784.2 1 229
Federal Labor Relations Authority 3 532.33 0 0 0 0 0 0 3 532.33 0 0
Federal Maritime Commission 1 84 0 0 0 0 1 84 0 0 0 0
Federal Mediation and Conciliation Service 2 138.5 1 108 0 0 1 169 0 0 0 0
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0 0 0 0 0 0 0
Federal Reserve Board of Governors 22 649.91 0 0 0 0 8 333.38 12 760.17 2 1,254.50
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0 0 0 0 0
Federal Trade Commission 0 0 0 0 0 0 0 0 0 0 0 0
General Services Administration 137 559.66 5 10.8 1 190 23 112.61 99 685.97 9 658.78
Government Printing Office 68 826.07 0 0 5 68 11 246 47 1,078.36 5 488.8
Harry S. Truman Scholarship NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Holocaust Memorial Museum 0 0 0 0 0 0 0 0 0 0 0 0
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 2 235.5 0 0 0 0 1 291 1 180 0 0
Inter-American Foundation 3 324.33 0 0 0 0 0 0 3 324.33 0 0
International Boundary and Water Commission 0 0 0 0 0 0 0 0 0 0 0 0
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 2 217.5 0 0 0 0 1 30 1 405 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0 0 0 0 0 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0 0 0 0 0
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 2 233 0 0 0 0 0 0 2 233 0 0
Millennium Challenge Corporation 4 1,345.00 0 0 0 0 0 0 3 1,733.33 1 180
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 47 426.51 3 10 5 38.4 12 149.25 17 756.76 10 516.8
National Archives and Records Administration 13 339.92 0 0 0 0 4 157.75 9 420.89 0 0
National Capital Planning Commission 0 0 0 0 0 0 0 0 0 0 0 0
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Credit Union Administration 5 293 0 0 0 0 3 190.33 0 0 2 447
National Endowment for the Arts 3 208.33 0 0 0 0 0 0 3 208.33 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0
National Gallery of Art 5 225.8 1 62 0 0 3 92.67 1 789 0 0
National Indian Gaming Commission 5 426.8 0 0 0 0 3 288.67 2 634 0 0
National Labor Relations Board 9 370.22 0 0 0 0 4 92.75 4 668.75 1 286
National Mediation Board 1 1,095.00 0 0 0 0 0 0 0 0 1 1,095.00
National Reconnaissance Office 2 225 0 0 0 0 1 179 1 271 0 0
National Science Foundation 10 518.9 0 0 2 33 2 462.5 5 770 1 348
National Transportation Safety Board 4 71.25 0 0 0 0 0 0 4 71.25 0 0
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 13 202.38 1 0 4 47.25 4 141.5 2 669.5 2 268.5
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Office of Government Ethics 1 259 0 0 0 0 1 259 0 0 0 0
Office of Navajo and Hopi Indian Relocation 0 0 0 0 0 0 0 0 0 0 0 0
Office of Personnel Management 74 3,985.69 0 0 0 0 8 50.5 47 6,145.17 19 300.74
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 4 227.25 0 0 2 59.5 1 55 1 735 0 0
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 0 0 0
Peace Corps 5 434.8 0 0 0 0 0 0 5 434.8 0 0
Pension Benefit Guaranty Corporation 25 404.08 0 0 1 5 7 82.14 15 512.2 2 919.5
Postal Regulatory Commission 0 0 0 0 0 0 0 0 0 0 0 0
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 11 459 0 0 0 0 3 82.67 3 355.67 5 746.8
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 21 547.52 0 0 0 0 2 89.5 18 561.72 1 1,208.00
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 56 690.29 0 0 0 0 11 119.55 35 854.49 10 743.4
Smithsonian Institution 16 348.94 0 0 2 24.5 5 138.4 8 580.75 1 196
Social Security Administration 877 502.68 22 14.09 101 50.39 195 236.06 398 760.19 161 539.55
Tennessee Valley Authority 63 452.95 3 11.33 6 48.33 12 144.92 33 595.67 9 757.33
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 4,411 417.98 0 0 426 23.04 801 87.85 2,885 590.09 299 204.31
US Trade and Development Agency 0 0 0 0 0 0 0 0 0 0 0 0
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                       
Cabinet Subtotal 21,166 502.45 252 226.16 1,750 83.18 4,624 140.82 11,693 704.36 2,847 542.68
Medium Subtotal 1,557 666.37 37 13.14 135 49.68 332 191.02 789 1,042.88 264 545.81
Small Subtotal 368 578.18 4 44.5 22 50.36 103 182.98 205 841.55 34 591.74
Micro Subtotal 13 374.62 0 0 0 0 4 211.75 8 366 1 1,095.00
Government-wide 23,104 514.63 293 196.78 1,907.00 80.43 5,063 145.02 12,695 727.41 3,146 543.64
 
NRF = No Report Filed