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Table B-9 FY 2014 Timeliness and Cost of All Completed Complaint Investigations
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency NRF NRF NRF NRF NRF NRF NRF NRF
Agency for International Development 7 360.57 1 0 1 14.29% $24,972.47 $3,567.50
American Battle Monuments Commission 0 0 0 0 0 0.00% $0.00 $0.00
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0.00% $0.00 $0.00
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 6 242.83 2 3 5 83.33% $20,000.00 $3,333.33
Central Intelligence Agency 20 489.15 0 3 3 15.00% $102,993.42 $5,149.67
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0.00% $0.00 $0.00
Commission on Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0.00% $0.00 $0.00
Commodity Futures Trading Commission 0 0 0 0 0 0.00% $0.00 $0.00
Consumer Financial Protection Bureau 5 192.4 3 2 5 100.00% $50,000.00 $10,000.00
Consumer Product Safety Commission 2 145.5 2 0 2 100.00% $5,000.00 $2,500.00
Corporation for National and Community Service 5 123.4 5 0 5 100.00% $18,882.00 $3,776.40
Council of the Inspectors General on Integrity and Efficiency 0 0 0 0 0 0.00% $0.00 $0.00
Court Services and Offender Supervision Agency for the District of Columbia 7 166.71 5 2 7 100.00% $52,687.50 $7,526.79
DOD Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF
DOD Army and Air Force Exchange Service 47 235.09 16 6 22 46.81% $438,566.75 $9,331.21
DOD Defense Commissary Agency 87 182.08 49 3 52 59.77% $485,995.05 $5,586.15
DOD Defense Contract Audit Agency 15 309.53 1 1 2 13.33% $83,792.25 $5,586.15
DOD Defense Contract Management Agency 27 183.85 17 3 20 74.07% $150,826.05 $5,586.15
DOD Defense Health Agency 4 65.5 4 0 4 100.00% $23,444.60 $5,861.15
DOD Defense Human Resources Activity 3 269.33 0 0 0 0.00% $13,672.30 $4,557.43
DOD Defense Information Systems Agency 10 217.9 4 5 9 90.00% $59,275.35 $5,927.54
DOD Defense Intelligence Agency 33 285.73 6 17 23 69.70% $182,898.00 $5,542.36
DOD Defense Logistics Agency 58 134.98 54 3 57 98.28% $399,789.03 $6,892.91
DOD Defense Media Activity 5 231.8 1 1 2 40.00% $26,313.60 $5,262.72
DOD Defense Security Service 8 207.38 1 0 1 12.50% $44,689.20 $5,586.15
DOD Defense Technical Information Center 0 0 0 0 0 0.00% $0.00 $0.00
DOD Defense Threat Reduction Agency 12 126.67 9 2 11 91.67% $24,162.00 $2,013.50
DOD Department of Defense Education Activity 74 202.19 44 13 57 77.03% $302,267.70 $4,084.70
DOD Department of the Air Force 219 222.44 81 11 92 42.01% $1,223,366.85 $5,586.15
DOD Department of the Army 701 212.72 305 93 398 56.78% $4,423,297.31 $6,309.98
DOD Department of the Navy 526 217.64 216 142 358 68.06% $2,402,473.45 $4,567.44
DOD Finance and Accounting Service 38 198.66 17 4 21 55.26% $212,273.70 $5,586.15
DOD Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF
DOD Missile Defense Agency 2 875 0 0 0 0.00% $15,039.00 $7,519.50
DOD National Geospatial-Intelligence Agency 9 224.89 3 1 4 44.44% $50,275.35 $5,586.15
DOD National Guard Bureau 0 0 0 0 0 0.00% $0.00 $0.00
DOD National Security Agency 11 301.27 0 11 11 100.00% $144,144.00 $13,104.00
DOD Office of Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
DOD Office of the Secretary/Washington Headquarters Services 23 208.65 11 6 17 73.91% $246,983.69 $10,738.42
DOD Uniformed Services University of the Health Sciences 0 0 0 0 0 0.00% $0.00 $0.00
Defense Nuclear Facilities Safety Board 3 166 3 0 3 100.00% $10,800.00 $3,600.00
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 420 205.47 200 45 245 58.33% $1,276,466.05 $3,039.20
Department of Commerce 156 176.87 96 60 156 100.00% $659,200.97 $4,225.65
Department of Defense NRF NRF NRF NRF NRF NRF NRF NRF
Department of Education 16 230.44 10 3 13 81.25% $61,539.90 $3,846.24
Department of Energy 52 235.46 17 25 42 80.77% $229,419.49 $4,411.91
Department of Health and Human Services 257 209.65 124 45 169 65.76% $929,735.37 $3,617.65
Department of Homeland Security 940 245.56 464 194 658 70.00% $2,702,034.15 $2,874.50
Department of Housing and Urban Development 55 294 1 7 8 14.55% $128,239.00 $2,331.62
Department of Justice 689 205.06 289 230 519 75.33% $3,643,213.99 $5,287.68
Department of Labor 111 269.95 11 80 91 81.98% $307,470.00 $2,770.00
Department of State 121 244.64 45 30 75 61.98% $305,050.00 $2,521.07
Department of Transportation 219 138.87 193 19 212 96.80% $1,294,101.00 $5,909.14
Department of Treasury 353 250.17 112 120 232 65.72% $2,199,251.00 $6,230.17
Department of Veterans Affairs 1,846 205.22 681 348 1,029 55.74% $13,063,277.92 $7,076.53
Department of the Interior 242 223.38 94 68 162 66.94% $727,935.58 $3,008.00
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 57 226.61 23 5 28 49.12% $175,674.70 $3,082.01
Equal Employment Opportunity Commission 16 236.62 5 4 9 56.25% $146,000.00 $9,125.00
Export-Import Bank of the United States 2 129.5 2 0 2 100.00% $6,500.00 $3,250.00
Farm Credit Administration 0 0 0 0 0 0.00% $0.00 $0.00
Farm Credit System Insurance Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Federal Communications Commission NRF NRF NRF NRF NRF NRF NRF NRF
Federal Deposit Insurance Corporation 41 219.83 20 21 41 100.00% $198,811.98 $4,849.07
Federal Election Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Energy Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 9 323.67 2 4 6 66.67% $30,930.00 $3,436.67
Federal Labor Relations Authority 1 154 1 0 1 100.00% $2,683.00 $2,683.00
Federal Maritime Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mediation and Conciliation Service 0 0 0 0 0 0.00% $0.00 $0.00
Federal Mine Safety and Health Review Commission 0 0 0 0 0 0.00% $0.00 $0.00
Federal Reserve Board of Governors 5 90.2 4 1 5 100.00% $27,753.84 $5,550.77
Federal Retirement Thrift Investment Board 1 120 1 0 1 100.00% $1,550.00 $1,550.00
Federal Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
General Services Administration 70 214.43 29 33 62 88.57% $264,815.00 $3,783.07
Government Publishing Office 25 280.72 1 0 1 4.00% $60,358.00 $2,414.32
Harry S. Truman Scholarship NRF NRF NRF NRF NRF NRF NRF NRF
Holocaust Memorial Museum 0 0 0 0 0 0.00% $0.00 $0.00
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 1 291 0 0 0 0.00% $4,600.00 $4,600.00
Inter-American Foundation 3 209 2 1 3 100.00% $14,420.00 $4,806.67
International Boundary and Water Commission 0 0 0 0 0 0.00% $0.00 $0.00
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0.00% $0.00 $0.00
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0.00% $0.00 $0.00
John F. Kennedy Center for the Performing Arts 1 99 1 0 1 100.00% $6,963.66 $6,963.66
Marine Mammal Commission 0 0 0 0 0 0.00% $0.00 $0.00
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 1 161 1 0 1 100.00% $3,702.00 $3,702.00
Millennium Challenge Corporation 6 121 6 0 6 100.00% $1,500.00 $250.00
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 21 211.71 4 12 16 76.19% $106,188.70 $5,056.60
National Archives and Records Administration 11 157.73 8 2 10 90.91% $35,624.00 $3,238.55
National Capital Planning Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability NRF NRF NRF NRF NRF NRF NRF NRF
National Credit Union Administration 2 178.5 2 0 2 100.00% $7,550.00 $3,775.00
National Endowment for the Arts 2 135 2 0 2 100.00% $5,948.36 $2,974.18
National Endowment for the Humanities 0 0 0 0 0 0.00% $0.00 $0.00
National Gallery of Art 2 236 0 1 1 50.00% $9,272.00 $4,636.00
National Indian Gaming Commission 0 0 0 0 0 0.00% $0.00 $0.00
National Labor Relations Board 4 219 1 1 2 50.00% $21,380.00 $5,345.00
National Mediation Board 0 0 0 0 0 0.00% $0.00 $0.00
National Reconnaissance Office 0 0 0 0 0 0.00% $0.00 $0.00
National Science Foundation 3 288.33 0 2 2 66.67% $10,000.00 $3,333.33
National Transportation Safety Board 4 45 4 0 4 100.00% $22,542.00 $5,635.50
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 4 215.5 2 2 4 100.00% $18,262.89 $4,565.72
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Office of Government Ethics 0 0 0 0 0 0.00% $0.00 $0.00
Office of Navajo and Hopi Indian Relocation 0 0 0 0 0 0.00% $0.00 $0.00
Office of Personnel Management 31 141.94 31 0 31 100.00% $201,512.00 $6,500.39
Office of Special Counsel 0 0 0 0 0 0.00% $0.00 $0.00
Office of the Director of National Intelligence 1 232 0 1 1 100.00% $13,728.29 $13,728.29
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Peace Corps 2 74 2 0 2 100.00% $8,070.00 $4,035.00
Pension Benefit Guaranty Corporation 15 169.6 12 1 13 86.67% $39,076.00 $2,605.07
Postal Regulatory Commission 0 0 0 0 0 0.00% $0.00 $0.00
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 4 143.25 4 0 4 100.00% $11,866.00 $2,966.50
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 16 216.06 8 6 14 87.50% $47,867.68 $2,991.73
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 26 277.85 3 17 20 76.92% $113,228.00 $4,354.92
Smithsonian Institution 9 180.11 6 2 8 88.89% $31,175.00 $3,463.89
Social Security Administration 352 256.55 129 48 177 50.28% $1,763,047.81 $5,008.66
Tennessee Valley Authority 41 200 33 8 41 100.00% $26,622.66 $649.33
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 3,050 139.69 2,533 381 2,914 95.54% $5,539,310.46 $1,816.17
US Trade and Development Agency 0 0 0 0 0 0.00% $0.00 $0.00
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF NRF
               
Cabinet Subtotal Including USPS 10,439 193.24 5,709 1,977 7,686 73.63% $44,019,790.11 $4,216.86
Medium Subtotal 694 233.93 303 161 464 66.86% $3,078,724.08 $4,436.20
Small Subtotal 142 251.59 61 20 81 57.04% $614,464.88 $4,327.22
Micro Subtotal 8 192 6 1 7 87.50% $31,370.00 $3,921.25
Government-wide Including USPS 11,283 196.48 6,079 2,159 8,238 73.01% $47,744,349.07 $4,231.53
                 
USPS Percentage of Cabinet Sub Total 29.22%   44.37% 19.27% 37.91%   12.58%  
USPS Percentage of Government-wide 27.03%   41.67% 17.65% 35.37%   11.60%  
                 
Cabinet Level Subtotal Minus USPS 7,389 215.35 3,176 1,596 4,772 64.58% $38,480,479.65 $5,207.81
Government-wide Minus USPS 8,233 217.52 3,546 1,778 5,324 64.67% $42,205,038.61 $5,126.33
 
NRF = No Report Filed