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Table B-19 Total Complaint Closures Accepted/Participated in ADR

Agency or Department Total Complaint Closures Number Complaint Closures Offered ADR % Complaint Closures Offered ADR (Offer Rate) Number Offers Rejected by Complainant Total Complaint Closures Accepted / Participated in ADR Program % Complaint Closures Accepted into ADR Program (Participation Rate)
Table B-19
FY 2012
Total Complaint Closures Accepted/Participated in ADR
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF
African Development Foundation 3 0 0.00% 0 0 0.00%
Agency for International Development 16 1 6.25% 1 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 4 0 0.00% 0 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 14 14 100.00% 14 0 0.00%
Central Intelligence Agency 39 0 0.00% 0 0 0.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0 0.00%
Commodity Futures Trading Commission 2 0 0.00% 0 0 0.00%
Consumer Financial Protection Bureau 7 6 85.71% 5 1 14.29%
Consumer Product Safety Commission 2 0 0.00% 0 0 0.00%
Corporation for National and Community Service 3 0 0.00% 0 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 15 0 0.00% 0 0 0.00%
Defense Army and Air Force Exchange 89 80 89.89% 66 14 15.73%
Defense Commissary Agency 120 22 18.33% 3 19 15.83%
Defense Contract Audit Agency 32 9 28.13% 0 9 28.13%
Defense Contract Management Agency 38 7 18.42% 0 7 18.42%
Defense Finance and Accounting Service 39 0 0.00% 0 0 0.00%
Defense Human Resources Activity 5 5 100.00% 1 4 80.00%
Defense Information Systems Agency 8 0 0.00% 0 0 0.00%
Defense Intelligence Agency 34 4 11.76% 4 0 0.00%
Defense Joint Task Force National Capital Region Medical 7 6 85.71% 0 6 85.71%
Defense Logistics Agency 136 35 25.74% 6 29 21.32%
Defense Media Activity 3 2 66.67% 0 2 66.67%
Defense Missile Defense Agency 0 0 0.00% 0 0 0.00%
Defense National Geospatial-Intelligence Agency 20 0 0.00% 0 0 0.00%
Defense National Guard Bureau 33 10 30.30% 5 5 15.15%
Defense National Security Agency 17 3 17.65% 1 2 11.76%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0 0.00%
Defense Office of the Inspector General 3 0 0.00% 0 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 45 2 4.44% 0 2 4.44%
Defense Security Service 6 0 0.00% 0 0 0.00%
Defense Technical Information Center 1 0 0.00% 0 0 0.00%
Defense Threat Reduction Agency 8 0 0.00% 0 0 0.00%
Defense TRICARE Management Activity 7 5 71.43% 0 5 71.43%
Defense Uniformed Services University 0 0 0.00% 0 0 0.00%
Department of Agriculture 453 147 32.45% 71 76 16.78%
Department of Commerce 432 13 3.01% 0 13 3.01%
Department of Defense Education Activity 55 9 16.36% 4 5 9.09%
Department of Education 46 21 45.65% 19 2 4.35%
Department of Energy 63 35 55.56% 26 9 14.29%
Department of Health and Human Services 409 105 25.67% 65 40 9.78%
Department of Homeland Security 1,097 291 26.53% 232 58 5.29%
Department of Housing and Urban Development 73 63 86.30% 58 5 6.85%
Department of Justice 857 117 13.65% 61 56 6.53%
Department of Labor 134 134 100.00% 85 49 36.57%
Department of State 110 15 13.64% 0 15 13.64%
Department of the Air Force 500 244 48.80% 158 86 17.20%
Department of the Army 1,116 254 22.76% 85 169 15.14%
Department of the Interior 307 196 63.84% 168 28 9.12%
Department of the Navy 904 29 3.21% 9 20 2.21%
Department of the Treasury 407 330 81.08% 289 41 10.07%
Department of Transportation 335 7 2.09% 0 7 2.09%
Department of Veterans Affairs 2,123 96 4.52% 1 95 4.47%
Election Assistance Commission NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 49 1 2.04% 0 1 2.04%
Equal Employment Opportunity Commission 20 2 10.00% 0 2 10.00%
Export-Import Bank of the US 1 1 100.00% 1 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0 0.00%
Federal Communications Commission 2 0 0.00% 0 0 0.00%
Federal Deposit Insurance Corporation 42 17 40.48% 9 8 19.05%
Federal Election Commission 0 0 0.00% 0 0 0.00%
Federal Energy Regulatory Commission 10 3 30.00% 0 3 30.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 6 5 83.33% 3 2 33.33%
Federal Labor Relations Authority 0 0 0.00% 0 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0 0.00%
Federal Mediation and Conciliation Service 2 0 0.00% 0 0 0.00%
Federal Mine Safety& Health Review Commission 0 0 0.00% 0 0 0.00%
Federal Reserve System--Board of Governors 6 0 0.00% 0 0 0.00%
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF
Federal Trade Commission 1 0 0.00% 0 0 0.00%
General Services Administration 85 3 3.53% 1 2 2.35%
Government Printing Office 29 0 0.00% 0 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF
International Trade Commission 1 0 0.00% 0 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0 0.00%
Merit Systems Protection Board 1 1 100.00% 1 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 38 8 21.05% 5 3 7.89%
National Archives and Records Administration 11 0 0.00% 0 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0 0.00%
National Council on Disability 0 0 0.00% 0 0 0.00%
National Credit Union Administration 7 0 0.00% 0 0 0.00%
National Endowment for the Arts 3 0 0.00% 0 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF
National Gallery of Art 6 0 0.00% 0 0 0.00%
National Indian Gaming Commission 1 0 0.00% 0 0 0.00%
National Labor Relations Board 8 8 100.00% 7 1 12.50%
National Mediation Board 0 0 0.00% 0 0 0.00%
National Reconnaissance Office 7 3 42.86% 2 1 14.29%
National Science Foundation 6 2 33.33% 0 2 33.33%
National Transportation Safety Board 2 0 0.00% 0 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0 0.00%
Nuclear Regulatory Commission 16 16 100.00% 15 1 6.25%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0.00% 0 0 0.00%
Office of Government Ethics 2 2 100.00% 2 0 0.00%
Office of Personnel Management 28 0 0.00% 0 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0 0.00%
Office of the Director of National Intelligence 4 0 0.00% 0 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0 0.00%
Peace Corps 4 4 100.00% 4 0 0.00%
Pension Benefit Guaranty Corporation 20 13 65.00% 13 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 0 0 0.00%
Securities and Exchange Commission 4 0 0.00% 0 0 0.00%
Selective Service System 2 0 0.00% 0 0 0.00%
Small Business Administration 38 1 2.63% 0 1 2.63%
Smithsonian Institution 15 14 93.33% 7 7 46.67%
Social Security Administration 414 338 81.64% 302 36 8.70%
Tennessee Valley Authority 58 58 100.00% 58 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0 0.00%
U.S. Postal Service 4,579 376 8.21% 57 319 6.97%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF







Cabinet Level Subtotal 14,651 2,672 18.24% 1,474 1,197 8.17%
Midsize Agencies Subtotal 774 446 57.62% 387 59 7.62%
Small Agencies Subtotal 276 73 26.45% 61 12 4.35%
Micro Agencies Subtotal 5 2 40.00% 2 0 0.00%
Government-wide 15,706 3,193 20.33% 1,924 1,268 8.07%

NRF = No Report Filed