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3. Table IVB Complaint Closures With and Without AJ Decision

Table IVB Complaint Closures With and Without AJ Decision

Table IVB FY 2003 Complaint Closures with and without AJ Decision

Agency or Department	Without AJ Decisions			With AJ Decisions			Total Agency Actions
	No.	Total Days	Average Days	No.	Total Days	Average Days	No.	Total Days	Average Days
Agency for International Development	3	1,504	501	1	726	726	4	2,230	558
Broadcasting Board of Governors	16	6,288	393	1	595	595	17	6,883	405
Central Intelligence Agency	11	2,684	244	2	2,144	1,072	13	4,828	371
Commodity Futures Trading Commission	2	1,213	607	0	0	0	2	1,213	607
Consumer Product Safety Commission	0	0	0	1	629	629	1	629	629
Corporation for National Service	1	188	188	1	794	794	2	982	491
Court Services and Offender Supervision Agency	4	1,181	295	4	2,199	550	8	3,380	423
Department of Agriculture	225	215,551	958	92	104,228	1,133	317	319,779	1,009
Department of Commerce	163	92,202	566	51	50,779	996	214	142,981	668
Defense Summary **	1,321	530,442	402	813	614,795	756	2,134	1,145,237	537
Army & Air Force Exchange Service	36	13,067	363	22	17,649	802	58	30,716	530
Defense Commissary Agency	65	28,118	433	20	8,406	420	85	36,524	430
Defense Contract Audit Agency	10	2,637	264	3	3,725	1,242	13	6,362	489
Defense Contract Management Agency	32	19,031	595	17	19,638	1,155	49	38,669	789
Defense Education Activity	17	3,005	177	16	3,975	248	33	6,980	212
Defense Finance and Accounting Service	32	6,566	205	54	43,664	809	86	50,230	584
Defense Human Resources Activity	0	0	0	2	950	475	2	950	475
Defense Information Systems Agency	8	5,355	669	3	1,267	422	11	6,622	602
Defense Inspector General	0	0	0	1	799	799	1	799	799
Defense Intelligence Agency	6	3,655	609	2	1,803	902	8	5,458	682
Defense Logistics Agency	65	26,402	406	61	47,500	779	126	73,902	587
Defense National Guard Bureau	10	3,631	363	2	1,152	576	12	4,783	399
Defense National Imagery and Mapping Agency	1	13	13	1	1,548	1,548	2	1,561	781
Defense National Security Agency	11	3,033	276	4	2,311	578	15	5,344	356
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0	0
Defense Office of the Secretary	12	6,843	570	4	7,879	1,970	16	14,722	920
Defense Security Service	3	1,331	444	2	1,029	515	5	2,360	472
Defense Threat Reduction Agency	1	47	47	0	0	0	1	47	47
Defense Tricare Management Activity	0	0	0	0	0	0	0	0	0
Department of the Air Force	228	101,335	444	183	143,857	786	411	245,192	597
Department of the Army	283	79,265	280	260	172,517	664	543	251,782	464
Department of the Navy	501	227,108	453	156	135,126	866	657	362,234	551
Department of Education	12	4,320	360	12	18,339	1,528	24	22,659	944
Department of Energy	34	17,434	513	19	23,636	1,244	53	41,070	775
Department of Health and Human Services	120	61,038	509	68	59,649	877	188	120,687	642
Department of Housing & Urban Development	46	33,985	739	36	33,877	941	82	67,862	828
Department of the Interior	170	100,912	594	115	111,970	974	285	212,882	747
Department of Justice	362	217,425	601	234	259,744	1,110	596	477,169	801
Department of Labor	117	87,410	747	41	44,635	1,089	158	132,045	836
Department of State	51	10,744	211	14	15,061	1,076	65	25,805	397
Department of Transportation	215	65,129	303	117	130,115	1,112	332	195,244	588
Department of the Treasury	615	224,067	364	170	137,736	810	785	361,803	461
Department of Veterans Affairs	1,058	255,334	241	482	250,449	520	1,540	505,783	328
Environmental Protection Agency	46	30,873	671	18	16,474	915	64	47,347	740
Equal Employment Opportunity Commission	7	4,067	581	19	12,048	634	26	16,115	620
Executive Office of the President Summary**	0	0	0	0	0	0	0	0	0
Office of Administration	0	0	0	0	0	0	0	0	0
Office of Management and Budget	0	0	0	0	0	0	0	0	0
Office of National Drug Control Policy	0	0	0	0	0	0	0	0	0
Office of U.S. Trade Representative	0	0	0	0	0	0	0	0	0
Export-Import Bank of the United States	3	1,423	474	2	1,324	662	5	2,747	549
Farm Credit Administration	3	210	70	0	0	0	3	210	70
Federal Communications Commission	10	817	82	0	0	0	10	817	82
Federal Deposit Insurance Corporation	49	61,307	1,251	15	14,475	965	64	75,782	1,184
Federal Election Commission	1	285	285	0	0	0	1	285	285
Federal Emergency Management Agency	7	5,543	792	13	11,990	922	20	17,533	877
Federal Energy Regulatory Commission	3	249	83	0	0	0	3	249	83
Federal Housing Finance Board	0	0	0	0	0	0	0	0	0
Federal Labor Relations Authority	0	0	0	0	0	0	0	0	0
Federal Maritime Commission	0	0	0	0	0	0	0	0	0
Federal Mediation & Conciliation Service	3	542	181	0	0	0	3	542	181
Federal Reserve Board	7	2,701	386	0	0	0	7	2,701	386
Federal Retirement Thrift Investment Board	0	0	0	0	0	0	0	0	0
Federal Trade Commission	0	0	0	0	0	0	0	0	0
General Services Administration	66	20,554	311	22	19,142	870	88	39,696	451
Government Printing Office	26	22,501	865	10	10,751	1,075	36	33,252	924
Holocaust Memorial Museum	1	258	258	1	775	775	2	1,033	517
International Boundary & Water Commission	6	299	50	4	1,310	328	10	1,609	161
International Trade Commission	0	0	0	0	0	0	0	0	0
John F Kennedy Center for the Arts	0	0	0	0	0	0	0	0	0
Merit Systems Protection Board	4	1,093	273	0	0	0	4	1,093	273
National Aeronautics & Space Administration	27	9,580	355	8	3,477	435	35	13,057	373
National Archives & Records Administration	12	13,394	1,116	7	5,420	774	19	18,814	990
National Credit Union Administration	2	1,488	744	2	1,824	912	4	3,312	828
National Endowment for the Arts	1	180	180	0	0	0	1	180	180
National Endowment for the Humanities	0	0	0	0	0	0	0	0	0
National Gallery of Art	4	364	91	0	0	0	4	364	91
National Labor Relations Board	9	4,277	475	4	6,945	1,736	13	11,222	863
National Science Foundation	1	63	63	1	486	486	2	549	275
National Transportation Safety Board	2	80	40	1	180	180	3	260	87
Nuclear Regulatory Commission	6	5,394	899	3	1,225	408	9	6,619	735
Office of Personnel Management	13	8,675	667	3	4,423	1,474	16	13,098	819
Office of Special Counsel	0	0	0	0	0	0	0	0	0
Overseas Private Investment Corporation	1	240	240	0	0	0	1	240	240
Peace Corps	0	0	0	0	0	0	0	0	0
Pension Benefit Guaranty Corporation	4	234	59	0	0	0	4	234	59
Railroad Retirement Board	0	0	0	1	1,095	1,095	1	1,095	1,095
Securities and Exchange Commission	15	3,548	237	1	608	608	16	4,156	260
Selective Service System	0	0	0	0	0	0	0	0	0
Small Business Administration	26	9,145	352	16	18,093	1,131	42	27,238	649
Smithsonian Institution	11	1,099	100	7	3,497	500	18	4,596	255
Social Security Administration	163	75,851	465	162	147,439	910	325	223,290	687
Tennessee Valley Authority	41	16,847	411	4	112	28	45	16,959	377
United States Armed Forces Retirement Home	3	744	248	9	5,983	665	12	6,727	561
United States Postal Service	2,141	1,193,109	557	1,400	1,011,284	722	3,541	2,204,393	623
United States Tax Court	0	0	0	0	0	0	0	0	0
Homeland Security-Mem. of Understanding	446	238,644	535	180	169,230	940	626	407,874	652
TOTAL	7,716	3,664,729	475	4,187	3,331,710	796	11,903	6,996,439	588
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	7,096	3,347,746	472	3,844	3,035,527	790	10,940	6,383,273	583
MID-SIZE AGENCY SUB TOTAL	436	230,799	529	265	234,699	886	701	465,498	664
SMALL AGENCY SUB TOTAL	184	86,184	468	78	61,484	788	262	147,668	564

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