FY 2008 Complaint Stage ADR Usage - Participation Rate Ranking
| Agency or Department | Total Work Force | Total Complaint Closures | Number Complaint Closures Offered ADR | % Complaint Closures Offered ADR (Offer Rate) | Total Complaint Closures Accepted / Participated in ADR Program | % ADR Elections of Offered ADR (Election Rate) | % Complaint Closures Accepted into ADR Program (Participation Rate) | Number ADR Settlements | Number ADR Withdrawals | % ADR Resolutions (Resolution Rate) |
| Defense Information Systems Agency | 5,408 | 2 | 2 | 100.00% | 2 | 100.00% | 100.00% | 2 | 0 | 100.00% |
| Commission on Civil Rights | 52 | 1 | 1 | 100.00% | 1 | 100.00% | 100.00% | 0 | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 26 | 1 | 1 | 100.00% | 1 | 100.00% | 100.00% | 1 | 0 | 100.00% |
| Federal Labor Relations Authority | 125 | 1 | 1 | 100.00% | 1 | 100.00% | 100.00% | 0 | 0 | 0.00% |
| Department of Housing and Urban Development | 8,613 | 64 | 44 | 68.75% | 44 | 100.00% | 68.75% | 8 | 0 | 18.18% |
| Smithsonian Institution | 6,162 | 19 | 8 | 42.11% | 8 | 100.00% | 42.11% | 7 | 1 | 100.00% |
| Defense Army and Air Force Exchange | 35,277 | 122 | 78 | 63.93% | 49 | 62.82% | 40.16% | 27 | 2 | 59.18% |
| Securities and Exchange Commission | 3,637 | 5 | 2 | 40.00% | 2 | 100.00% | 40.00% | 1 | 0 | 50.00% |
| Defense National Guard Bureau | 58,685 | 53 | 23 | 43.40% | 21 | 91.30% | 39.62% | 16 | 5 | 100.00% |
| Federal Deposit Insurance Corporation | 5,028 | 25 | 11 | 44.00% | 7 | 63.64% | 28.00% | 3 | 1 | 57.14% |
| Department of the Air Force | 157,388 | 469 | 227 | 48.40% | 124 | 54.63% | 26.44% | 102 | 2 | 83.87% |
| National Aeronautics and Space Administration | 18,779 | 54 | 21 | 38.89% | 14 | 66.67% | 25.93% | 8 | 0 | 57.14% |
| Equal Employment Opportunity Commission | 2,208 | 12 | 3 | 25.00% | 3 | 100.00% | 25.00% | 2 | 0 | 66.67% |
| Defense Contract Audit Agency | 4,216 | 17 | 4 | 23.53% | 4 | 100.00% | 23.53% | 4 | 0 | 100.00% |
| Department of Labor | 15,405 | 155 | 155 | 100.00% | 35 | 22.58% | 22.58% | 28 | 2 | 85.71% |
| Defense Intelligence Agency | 0 | 30 | 23 | 76.67% | 6 | 26.09% | 20.00% | 4 | 2 | 100.00% |
| Farm Credit Administration | 264 | 5 | 4 | 80.00% | 1 | 25.00% | 20.00% | 1 | 0 | 100.00% |
| Department of the Army | 245,341 | 1,196 | 340 | 28.43% | 235 | 69.12% | 19.65% | 149 | 6 | 65.96% |
| Merit Systems Protection Board | 216 | 6 | 1 | 16.67% | 1 | 100.00% | 16.67% | 0 | 0 | 0.00% |
| Department of Defense Education Activity | 15,354 | 46 | 8 | 17.39% | 7 | 87.50% | 15.22% | 2 | 0 | 28.57% |
| Defense Commissary Agency | 15,714 | 75 | 11 | 14.67% | 11 | 100.00% | 14.67% | 5 | 2 | 63.64% |
| Defense Logistics Agency | 25,240 | 128 | 24 | 18.75% | 18 | 75.00% | 14.06% | 2 | 0 | 11.11% |
| Department of State | 21,135 | 80 | 77 | 96.25% | 10 | 12.99% | 12.50% | 4 | 2 | 60.00% |
| Department of Agriculture | 107,493 | 518 | 119 | 22.97% | 64 | 53.78% | 12.36% | 20 | 4 | 37.50% |
| Department of Energy | 13,784 | 54 | 20 | 37.04% | 6 | 30.00% | 11.11% | 3 | 0 | 50.00% |
| Defense Finance and Accounting Service | 12,033 | 82 | 15 | 18.29% | 9 | 60.00% | 10.98% | 3 | 0 | 33.33% |
| Defense Contract Management Agency | 9,385 | 20 | 3 | 15.00% | 2 | 66.67% | 10.00% | 1 | 1 | 100.00% |
| Department of the Treasury | 119,633 | 515 | 367 | 71.26% | 50 | 13.62% | 9.71% | 10 | 1 | 22.00% |
| Defense National Security Agency | 0 | 22 | 21 | 95.45% | 2 | 9.52% | 9.09% | 2 | 0 | 100.00% |
| Social Security Administration | 64,063 | 320 | 227 | 70.94% | 27 | 11.89% | 8.44% | 12 | 2 | 51.85% |
| Department of the Interior | 77,958 | 309 | 76 | 24.60% | 26 | 34.21% | 8.41% | 7 | 1 | 30.77% |
| National Archives and Records Administration | 3,212 | 12 | 1 | 8.33% | 1 | 100.00% | 8.33% | 1 | 0 | 100.00% |
| Department of Health and Human Services | 75,294 | 321 | 57 | 17.76% | 25 | 43.86% | 7.79% | 13 | 0 | 52.00% |
| Pension Benefit Guaranty Corporation | 889 | 14 | 2 | 14.29% | 1 | 50.00% | 7.14% | 0 | 0 | 0.00% |
| Department of Veterans Affairs | 277,361 | 1,863 | 238 | 12.78% | 130 | 54.62% | 6.98% | 100 | 17 | 90.00% |
| General Services Administration | 12,000 | 83 | 19 | 22.89% | 5 | 26.32% | 6.02% | 0 | 0 | 0.00% |
| Department of Homeland Security | 179,643 | 854 | 283 | 33.14% | 45 | 15.90% | 5.27% | 15 | 3 | 40.00% |
| Department of the Navy | 225,231 | 661 | 40 | 6.05% | 32 | 80.00% | 4.84% | 21 | 0 | 65.63% |
| Department of Justice | 110,774 | 531 | 389 | 73.26% | 22 | 5.66% | 4.14% | 18 | 0 | 81.82% |
| Department of Commerce | 43,808 | 223 | 73 | 32.74% | 7 | 9.59% | 3.14% | 3 | 0 | 42.86% |
| Department of Transportation | 55,451 | 426 | 14 | 3.29% | 12 | 85.71% | 2.82% | 5 | 1 | 50.00% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 4,831 | 43 | 1 | 2.33% | 1 | 100.00% | 2.33% | 1 | 0 | 100.00% |
| Small Business Administration | 5,213 | 48 | 1 | 2.08% | 1 | 100.00% | 2.08% | 0 | 0 | 0.00% |
| U.S. Postal Service | 759,453 | 6,802 | 17 | 0.25% | 17 | 100.00% | 0.25% | 13 | 0 | 76.47% |
| Environmental Protection Agency | 16,381 | 61 | 1 | 1.64% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Tennessee Valley Authority | 54 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% | |
| Department of Education | 4,344 | 50 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Government Printing Office | 2,392 | 25 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Office of Personnel Management | 5,878 | 25 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Broadcasting Board of Governors | 1,765 | 20 | 20 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Agency for International Development | 2,549 | 15 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense National Geospatial-Intelligence Agency | 0 | 14 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Central Intelligence Agency | 0 | 13 | 13 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Labor Relations Board | 1,655 | 10 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Nuclear Regulatory Commission | 3,857 | 8 | 8 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Threat Reduction Agency | 1,137 | 7 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 1,945 | 6 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 250 | 5 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Science Foundation | 1,579 | 5 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 1,196 | 4 | 4 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Gallery of Art | 838 | 4 | 3 | 75.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Railroad Retirement Board | 967 | 4 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Security Service | 582 | 3 | 3 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Reconnaissance Office | 0 | 3 | 3 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Human Resources Activity | 912 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Office of the Inspector General | 1,523 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Election Commission | 364 | 3 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Trade Commission | 1,126 | 2 | 1 | 50.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| International Trade Commission | 375 | 2 | 1 | 50.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Consumer Product Safety Commission | 437 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Credit Union Administration | 950 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Occupational Safety and Health Review Commission | 55 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Peace Corps | 823 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Selective Service System | 188 | 2 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Maritime Commission | 119 | 1 | 1 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Office of the Director of National Intelligence | 0 | 1 | 1 | 100.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| American Battle Monuments Commission | 70 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Commodity Futures Trading Commission | 483 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Corporation for National and Community Service | 561 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Uniformed Services University | 705 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Export-Import Bank of the US | 361 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| International Boundary and Water Commission | 248 | 1 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| African Development Foundation | 26 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Architectural and Transportation Barriers Compliance Board | 42 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Chemical Safety and Hazard Investigation Board | 38 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 94 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Defense Technical Information Center | 283 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 10 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Communications Commission | 1,817 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Energy Regulatory Commission | 1,315 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Housing Finance Board | 136 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Mine Safety and Health Review Commission | 44 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 75 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Harry S. Truman Scholarship Foundation | 4 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 388 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Institute of Museum and Library Services | 91 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Inter-American Foundation | 42 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Japan-United States Friendship Commission | 4 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 1,200 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Marine Mammal Commission | 12 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Millennium Challenge Corporation | 301 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Capital Planning Commission | 48 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Council on Disability | 9 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Endowment for the Arts | 166 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Endowment for the Humanities | 183 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Mediation Board | 50 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| National Transportation Safety Board | 402 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 45 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Office of Government Ethics | 77 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Office of Special Counsel | 91 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Overseas Private Investment Corporation | 198 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Postal Regulatory Commission | 58 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Trade and Development Agency | 46 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| U.S. Tax Court | 241 | 0 | 0 | 0.00% | 0 | 0.00% | 0.00% | 0 | 0 | 0.00% |
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Council of Economic Advisers | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Council on Environmental Quality | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Drug Control Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - National Security Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Administration | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Management and Budget | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Policy Development | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of Science and Technology Policy | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| EOP - Office of the U.S. Trade Representative | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Joint Commission: United States and Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 2,689,394 | 15,762 | 2,752 | 17.46% | 1,016 | 36.92% | 6.45% | 588 | 51 | 62.89% |
| Midsize Agencies Subtotal | 145,054 | 689 | 288 | 41.80% | 62 | 21.53% | 9.00% | 30 | 4 | 54.84% |
| Small Agencies Subtotal | 41,926 | 198 | 69 | 34.85% | 10 | 14.49% | 5.05% | 5 | 0 | 50.00% |
| Micro Agencies Subtotal | 1,109 | 5 | 2 | 40.00% | 2 | 100.00% | 40.00% | 1 | 0 | 50.00% |
| Grand Total | 2,877,483 | 16,654 | 3,111 | 18.68% | 1,090 | 35.04% | 6.54% | 624 | 55 | 62.29% |
* Total work force numbers do not include employees not reported for national security reasons.