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  3. Table B-5  ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5  ADR Pre-Complaint Resolutions (Informal Phase)

Agency or Department Number ADR Closures Number  ADR Settlements  % ADR Settlements  Number ADR  Withdrawals/No Complaints Filed  % ADR Withdrawals No Complaints Filed Number  ADR  Resolutions  % ADR Resolutions (Resolution Rate)
Table B-5
FY 2012 ADR Pre-Complaint Resolutions (Informal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 5 1 20.00% 3 60.00% 4 80.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 2 0 0.00% 2 100.00% 2 100.00%
Central Intelligence Agency 10 0 0.00% 4 40.00% 4 40.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Financial Protection Bureau 7 2 28.57% 1 14.29% 3 42.86%
Consumer Product Safety Commission 1 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 4 2 50.00% 2 50.00% 4 100.00%
Defense Army and Air Force Exchange 76 18 23.68% 33 43.42% 51 67.11%
Defense Commissary Agency 122 9 7.38% 33 27.05% 42 34.43%
Defense Contract Audit Agency 5 4 80.00% 1 20.00% 5 100.00%
Defense Contract Management Agency 36 4 11.11% 15 41.67% 19 52.78%
Defense Finance and Accounting Service 55 22 40.00% 14 25.45% 36 65.45%
Defense Human Resources Activity 6 1 16.67% 3 50.00% 4 66.67%
Defense Information Systems Agency 1 0 0.00% 1 100.00% 1 100.00%
Defense Intelligence Agency 23 7 30.43% 12 52.17% 19 82.61%
Defense Joint Task Force National Capital Region Medical 17 6 35.29% 2 11.76% 8 47.06%
Defense Logistics Agency 191 58 30.37% 80 41.88% 138 72.25%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Missile Defense Agency 1 0 0.00% 1 100.00% 1 100.00%
Defense National Geospatial-Intelligence Agency 4 2 50.00% 1 25.00% 3 75.00%
Defense National Guard Bureau 47 37 78.72% 6 12.77% 43 91.49%
Defense National Security Agency 11 6 54.55% 2 18.18% 8 72.73%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 2 1 50.00% 0 0.00% 1 50.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 9 2 22.22% 2 22.22% 4 44.44%
Defense Security Service 2 2 100.00% 0 0.00% 2 100.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 7 3 42.86% 3 42.86% 6 85.71%
Defense TRICARE Management Activity 1 0 0.00% 1 100.00% 1 100.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 255 55 21.57% 78 30.59% 133 52.16%
Department of Commerce 37 7 18.92% 12 32.43% 19 51.35%
Department of Defense Education Activity 29 7 24.14% 9 31.03% 16 55.17%
Department of Education 10 1 10.00% 5 50.00% 6 60.00%
Department of Energy 29 5 17.24% 4 13.79% 9 31.03%
Department of Health and Human Services 202 16 7.92% 52 25.74% 68 33.66%
Department of Homeland Security 936 137 14.64% 303 32.37% 440 47.01%
Department of Housing and Urban Development 21 0 0.00% 5 23.81% 5 23.81%
Department of Justice 242 54 22.31% 58 23.97% 112 46.28%
Department of Labor 104 12 11.54% 15 14.42% 27 25.96%
Department of State 65 10 15.38% 16 24.62% 26 40.00%
Department of the Air Force 439 162 36.90% 59 13.44% 221 50.34%
Department of the Army 553 175 31.65% 177 32.01% 352 63.65%
Department of the Interior 155 32 20.65% 43 27.74% 75 48.39%
Department of the Navy 774 203 26.23% 262 33.85% 465 60.08%
Department of the Treasury 429 138 32.17% 104 24.24% 242 56.41%
Department of Transportation 242 54 22.31% 71 29.34% 125 51.65%
Department of Veterans Affairs 2,580 319 12.36% 886 34.34% 1,205 46.71%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 28 2 7.14% 2 7.14% 4 14.29%
Equal Employment Opportunity Commission 17 1 5.88% 4 23.53% 5 29.41%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 39 9 23.08% 6 15.38% 15 38.46%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 13 2 15.38% 4 30.77% 6 46.15%
Federal Labor Relations Authority 1 0 0.00% 1 100.00% 1 100.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety &Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 1 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 66 5 7.58% 22 33.33% 27 40.91%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 3 1 33.33% 0 0.00% 1 33.33%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 21 6 28.57% 7 33.33% 13 61.90%
National Archives and Records Administration 10 7 70.00% 2 20.00% 9 90.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 1 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts &the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 1 1 100.00% 0 0.00% 1 100.00%
National Labor Relations Board 2 0 0.00% 1 50.00% 1 50.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 2 1 50.00% 1 50.00% 2 100.00%
National Science Foundation 7 2 28.57% 0 0.00% 2 28.57%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 9 5 55.56% 1 11.11% 6 66.67%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety& Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 10 0 0.00% 10 100.00% 10 100.00%
Office of Personnel Management 9 1 11.11% 8 88.89% 9 100.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 1 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 1 0 0.00% 0 0.00% 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 1 50.00% 1 50.00% 2 100.00%
Securities and Exchange Commission 4 0 0.00% 0 0.00% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 8 3 37.50% 2 25.00% 5 62.50%
Smithsonian Institution 33 1 3.03% 10 30.30% 11 33.33%
Social Security Administration 406 62 15.27% 61 15.02% 123 30.30%
Tennessee Valley Authority 20 1 5.00% 0 0.00% 1 5.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 9,180 3,119 33.98% 3,786 41.24% 6,905 75.22%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF








Cabinet Level Subtotal 16,898 4,688 27.74% 6,155 36.42% 10,843 64.17%
Midsize Agencies Subtotal 637 92 14.44% 119 18.68% 211 33.12%
Small Agencies Subtotal 98 24 24.49% 26 26.53% 50 51.02%
Micro Agencies Subtotal 10 0 0.00% 10 100.00% 10 100.00%
Government-wide 17,643 4,804 27.23% 6,310 35.76% 11,114 62.99%

NRF = No Report Filed