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Press Release 10-20-2020

Conduent to Pay $77,500 to Settle EEOC Disability Discrimination Lawsuit

Company Failed to Hire Qualified Deaf Applicant, Federal Agency Charged

NEW YORK – Conduent Business Services, LLC, a technology-based business services company headquartered in Florham Park, N.J., will pay $77,500 and provide other relief to settle a disability dis­crim­ination lawsuit filed by the U.S. Equal Employment Opportunity Commission (EEOC), the federal agency announced today.

The EEOC’s lawsuit charged that Conduent violated federal anti-discrimination law when it refused to interview and hire a qualified deaf applicant. According to the EEOC’s complaint, the appli­cant applied for a corporate development associate position at Conduent through a recruiting firm.  Conduent expressed an interest in interviewing him, but then eliminated him from consideration after the recruiting firm said he would need an American Sign Language interpreter.

Such alleged conduct violates the Americans with Disabilities Act (ADA), which pro­hibits employers from discriminating based on disability.  The EEOC sued Conduent in U.S. District Court for the District of New Jersey (EEOC v. Conduent Business Services, LLC, Case No. 2:19-cv-18541) after first attempting to reach a pre-litigation settlement through its conciliation process.  The case was litigated by EEOC Trial Attorney Adela Santos and Supervisory Trial Attorney Nora Curtin.

In addition to the $77,500 payment to the applicant, the consent decree entered by Judge Claire Cecchi requires amendment of the company’s reasonable accommodation policy and training on the ADA. It also prohibits disability discrimination and retaliation.  The EEOC will monitor Conduent’s compliance for the next two years.

“The ADA prohibits limiting the opportunities of qualified job applicants with a disability to compete for employment,” said Jeffrey Burstein, regional attorney for EEOC’s New York District.  “Employers must provide interpreters and other reasonable accommodations to deaf applicants when they interview for a job.”

Judy Keenan of the EEOC’s New York District Office, added, “Removing barriers in the hiring process that discriminate against individuals with disabilities is a national priority for the EEOC.”

Conduent employs about 68,000 people at dozens of locations around the world.

The EEOC's New York District Office oversees New York, Northern New Jersey, Connecticut, Massachusetts, Rhode Island, Vermont, New Hampshire and Maine.

The EEOC enforces federal laws prohibiting employment discrimination. More information about the EEOC is available on its website at  Stay connected with the latest EEOC news by subscribing to our email updates.