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3. Table 8 Timeliness and Cost of All Completed Complaint Investigations

Table 8 Timeliness and Cost of All Completed Complaint Investigations

Agency Name	Total # Completed Investigations	Average Processing Days Completed Investigations	# Timely Completed within 180 Days	# Timely Completed within 181-360 Days	Total # Timely Completed Investigations	% Investigations Timely Completed	Total Cost All Investigations	Average Cost All Investigations
Agency for International Development	2	267	1	0	1	50.00	$8,930.00	$4,465.00
Armed Forces Retirement Home	0	0	0	0	0	0.00	$0.00	$0.00
Broadcasting Board of Governors	20	116	20	0	20	100.00	$64,435.00	$3,221.75
Central Intelligence Agency	5	245	1	0	1	20.00	$29,100.00	$5,820.00
Commodity Futures Trading Commission	1	191	0	0	0	0.00	$1,050.00	$1,050.00
Consumer Product Safety Commission	1	76	1	0	1	100.00	$2,600.00	$2,600.00
Corporation for National and Community Service	17	150	17	0	17	100.00	$42,500.00	$2,500.00
Court Services and Offender Supervision Agency for the District of Columbia	9	418	1	0	1	11.11	$25,685.00	$2,853.89
Defense Army and Air Force Exchange Service	38	294	2	27	29	76.32	$213,235.00	$5,611.45
Defense Commissary Agency	78	193	40	32	72	92.31	$19,500.00	$250.00
Defense Contract Audit Agency	15	265	2	0	2	13.33	$3,375.00	$225.00
Defense Contract Management Agency	20	330	2	0	2	10.00	$5,000.00	$250.00
Defense Dependent Education Activity	42	298	5	4	9	21.43	$13,000.00	$309.52
Defense Finance and Accounting Service	60	256	10	1	11	18.33	$30,327.91	$505.47
Defense Human Resource Activity	1	119	1	0	1	100.00	$1,700.00	$1,700.00
Defense Information Systems Agency	6	339	1	1	2	33.33	$23,991.20	$3,998.53
Defense Intelligence Agency	6	254	2	4	6	100.00	$1,500.00	$250.00
Defense Logistics Agency	62	288	13	5	18	29.03	$86,960.00	$1,402.58
Defense National Geospatial-Intelligence	6	127	3	3	6	100.00	$750.00	$125.00
Defense National Guard Bureau	22	140	11	3	14	63.64	$9,295.59	$422.53
Defense National Security Agency	18	367	1	2	3	16.67	$267,205.90	$14,844.77
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0.00	$0.00	$0.00
Defense Office of the Inspector General	1	265	0	0	0	0.00	$250.00	$250.00
Defense, Office of the Secretary	9	364	0	0	0	0.00	$2,250.00	$250.00
Defense Security Service	6	309	0	1	1	16.67	$15,000.00	$2,500.00
Defense Threat Reduction Agency	4	263	1	0	1	25.00	$1,000.00	$250.00
Defense Uniformed Services University	1	200	0	1	1	100.00	$250.00	$250.00
Department of Agriculture	610	364	110	165	275	45.08	$2,259,614.94	$3,704.29
Department of Commerce	105	539	0	15	15	14.29	$530,285.00	$5,050.33
Department of Education	18	194	11	6	17	94.44	$75,503.19	$4,194.62
Department of Energy	59	209	37	14	51	86.44	$157,646.40	$2,671.97
Department of Health and Human Services	153	170	103	19	122	79.74	$534,882.99	$3,495.97
Department of Homeland Security	750	257	233	98	331	44.13	$1,666,495.79	$2,221.99
Department of Housing and Urban Development	60	385	3	7	10	16.67	$113,302.00	$1,888.37
Department of Justice	398	266	147	70	217	54.52	$1,742,138.90	$4,377.23
Department of Labor	70	300	10	5	15	21.43	$192,283.00	$2,746.90
Department of State	26	162	17	0	17	65.38	$229,549.00	$8,828.81
Department of the Air Force	257	247	58	12	70	27.24	$63,698.60	$247.85
Department of the Army	161	112	55	30	85	52.80	$342,153.53	$2,125.18
Department of the Interior	202	217	96	27	123	60.89	$598,412.53	$2,962.44
Department of the Navy	277	299	33	130	163	58.84	$69,250.00	$250.00
Department of the Treasury	405	160	128	238	366	90.37	$1,327,386.00	$3,277.50
Department of Transportation	279	177	167	46	213	76.34	$1,163,430.00	$4,170.00
Department of Veterans Affairs	1,948	220	601	358	959	49.23	$6,509,100.26	$3,341.43
Environmental Protection Agency	63	305	9	40	49	77.78	$58,338.00	$926.00
EOP - National Drug Control Policy	1	103	1	0	1	100.00	$2,500.00	$2,500.00
EOP - Office of Administration	0	0	0	0	0	0.00	$0.00	$0.00
EOP - Office of Management and Budget	0	0	0	0	0	0.00	$0.00	$0.00
EOP - Office of the U.S. Trade Representative	1	211	0	0	0	0.00	$3,500.00	$3,500.00
Equal Employment Opportunity Commission	35	162	23	8	31	88.57	$104,000.00	$2,971.43
Export-Import Bank of the US	3	193	1	2	3	100.00	$7,500.00	$2,500.00
Farm Credit Administration	1	245	0	0	0	0.00	$3,415.00	$3,415.00
Federal Communications Commission	3	133	3	0	3	100.00	$14,000.00	$4,666.67
Federal Deposit Insurance Corporation	38	272	10	5	15	39.47	$161,297.52	$4,244.67
Federal Election Commission	0	0	0	0	0	0.00	$0.00	$0.00
Federal Energy Regulatory Commission	2	180	2	0	2	100.00	$15,710.00	$7,855.00
Federal Housing Finance Board	2	148	2	0	2	100.00	$9,002.00	$4,501.00
Federal Labor Relations Authority	1	107	1	0	1	100.00	$6,757.00	$6,757.00
Federal Maritime Commission	1	60	1	0	1	100.00	$2,500.00	$2,500.00
Federal Mediation and Conciliation Service	0	0	0	0	0	0.00	$0.00	$0.00
Federal Reserve System--Board of Governors	3	160	2	0	2	66.67	$8,995.00	$2,998.33
Federal Retirement Thrift Investment Board	1	115	1	0	1	100.00	$0.00	$0.00
Federal Trade Commission	3	169	2	1	3	100.00	$10,600.00	$3,533.33
General Services Administration	88	166	57	27	84	95.45	$255,179.98	$2,899.77
Government Printing Office	25	340	3	0	3	12.00	$62,024.00	$2,480.96
Holocaust Memorial Museum U.S.	0	0	0	0	0	0.00	$0.00	$0.00
International Boundary and Water Commission	4	126	4	0	4	100.00	$7,838.00	$1,959.50
International Trade Commission	0	0	0	0	0	0.00	$0.00	$0.00
John F. Kennedy Center for the Performing Arts	1	175	1	0	1	100.00	$2,800.00	$2,800.00
Merit Systems Protection Board	0	0	0	0	0	0.00	$0.00	$0.00
National Aeronautics and Space Administration	20	216	6	4	10	50.00	$107,044.00	$5,352.20
National Archives and Records Administration	8	221	2	0	2	25.00	$26,419.00	$3,302.38
National Credit Union Administration	3	105	3	0	3	100.00	$9,375.00	$3,125.00
National Endowment for the Arts	0	0	0	0	0	0.00	$0.00	$0.00
National Endowment for the Humanities	0	0	0	0	0	0.00	$0.00	$0.00
National Gallery of Art	9	148	7	2	9	100.00	$27,000.00	$3,000.00
National Labor Relations Board	3	238	2	1	3	100.00	$45,000.00	$15,000.00
National Science Foundation	3	144	3	0	3	100.00	$14,214.00	$4,738.00
National Transportation Safety Board	5	248	1	1	2	40.00	$20,000.00	$4,000.00
Nuclear Regulatory Commission	6	85	6	0	6	100.00	$15,732.88	$2,622.15
Office of Personnel Management	10	325	1	0	1	10.00	$34,988.40	$3,498.84
Office of Special Counsel	1	266	0	1	1	100.00	$3,579.84	$3,579.84
Overseas Private Investment Corporation	0	0	0	0	0	0.00	$0.00	$0.00
Peace Corps	2	212	0	2	2	100.00	$7,000.00	$3,500.00
Pension Benefit Guaranty Corporation	4	244	0	0	0	0.00	$19,425.00	$4,856.25
Railroad Retirement Board	3	174	2	1	3	100.00	$9,065.00	$3,021.67
Securities and Exchange Commission	8	169	7	0	7	87.50	$69,109.00	$8,638.63
Selective Service System	1	86	1	0	1	100.00	$3,300.00	$3,300.00
Small Business Administration	23	304	1	0	1	4.35	$75,059.00	$3,263.43
Smithsonian Institution	10	153	9	1	10	100.00	$33,700.00	$3,370.00
Social Security Administration	397	352	37	29	66	16.62	$815,818.71	$2,054.96
Tennessee Valley Authority	34	117	33	1	34	100.00	$102,531.00	$3,015.62
U.S. Postal Service	4,822	325	1,359	79	1,438	29.82	$9,325,295.42	$1,933.91
U.S. Tax Court	0	0	0	0	0	0.00	$0.00	$0.00
Cabinet Level Subtotal	10,995	281	3,262	1,403	4,665	42.43	$27,595,018.15	$2,509.78
Midsize Agencies Subtotal	673	298	162	107	269	39.97	$1,608,968.21	$2,390.74
Small Agencies Subtotal	208	203	123	19	142	68.27	$739,649.12	$3,556.01
Grand Total	11,876	280	3,547	1,529	5,076	42.74	$29,943,635.48	$2,521.36

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