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3. Table 16 Complaint ADR Offers Rejections Acceptences

Table 16 Complaint ADR Offers Rejections Acceptences

Agency Name	# Complaint Workload	# Offered ADR	% Offered ADR	# Offers Rejected by Complainant	% Rejected by Complainant	# Offers Rejected by Agency	% Offers Rejected by Agency	Total Accepted into ADR	% Complaints Accepted into ADR
Agency for International Development	30	0	0.00	0	0.00	0	0.00	0	0.00
Armed Forces Retirement Home	5	0	0.00	0	0.00	0	0.00	0	0.00
Broadcasting Board of Governors	49	24	48.98	23	95.83	0	0.00	1	2.04
Central Intelligence Agency	40	15	37.50	9	60.00	5	33.33	1	2.50
Commodity Futures Trading Commission	10	0	0.00	0	0.00	0	0.00	0	0.00
Consumer Product Safety Commission	5	5	100.00	3	60.00	0	0.00	2	40.00
Corporation for National and Community Service	19	0	0.00	0	0.00	0	0.00	0	0.00
Court Services and Offender Supervision Agency for the District of Columbia	21	6	28.57	3	50.00	2	33.33	1	4.76
Defense Army and Air Force Exchange Service	306	68	22.22	6	8.82	7	10.29	55	17.97
Defense Commissary Agency	353	148	41.93	59	39.86	5	3.38	84	23.80
Defense Contract Audit Agency	77	9	11.69	1	11.11	0	0.00	8	10.39
Defense Contract Management Agency	177	18	10.17	9	50.00	0	0.00	9	5.08
Defense Dependent Education Activity	143	10	6.99	8	80.00	2	20.00	0	0.00
Defense Finance and Accounting Service	289	17	5.88	1	5.88	3	17.65	13	4.50
Defense Human Resource Activity	6	0	0.00	0	0.00	0	0.00	0	0.00
Defense Information Systems Agency	34	13	38.24	4	30.77	3	23.08	6	17.65
Defense Intelligence Agency	29	0	0.00	0	0.00	0	0.00	0	0.00
Defense Logistics Agency	372	39	10.48	3	7.69	0	0.00	36	9.68
Defense National Geospatial-Intelligence	51	7	13.73	5	71.43	0	0.00	2	3.92
Defense National Guard Bureau	113	38	33.63	19	50.00	3	7.89	16	14.16
Defense National Security Agency	55	0	0.00	0	0.00	0	0.00	0	0.00
Defense Nuclear Facilities Safety Board	0	0	0.00	0	0.00	0	0.00	0	0.00
Defense Office of the Inspector General	3	1	33.33	0	0.00	0	0.00	1	33.33
Defense, Office of the Secretary	74	6	8.11	3	50.00	0	0.00	3	4.05
Defense Security Service	25	3	12.00	2	66.67	0	0.00	1	4.00
Defense Threat Reduction Agency	11	7	63.64	7	100.00	0	0.00	0	0.00
Defense Uniformed Services University	4	0	0.00	0	0.00	0	0.00	0	0.00
Department of Agriculture	2,590	274	10.58	169	61.68	9	3.28	96	3.71
Department of Commerce	635	54	8.50	37	68.52	4	7.41	13	2.05
Department of Education	79	4	5.06	0	0.00	0	0.00	4	5.06
Department of Energy	208	36	17.31	23	63.89	1	2.78	12	5.77
Department of Health and Human Services	577	32	5.55	12	37.50	0	0.00	20	3.47
Department of Homeland Security	3,379	611	18.08	560	91.65	2	0.33	49	1.45
Department of Housing and Urban Development	358	26	7.26	1	3.85	8	30.77	17	4.75
Department of Justice	1,850	206	11.14	174	84.47	6	2.91	26	1.41
Department of Labor	443	129	29.12	68	52.71	3	2.33	57	12.87
Department of State	159	11	6.92	1	9.09	0	0.00	10	6.29
Department of the Air Force	1,399	349	24.95	112	32.09	33	9.46	204	14.58
Department of the Army	2,158	256	11.86	49	19.14	18	7.03	189	8.76
Department of the Interior	785	42	5.35	13	30.95	0	0.00	29	3.69
Department of the Navy	1,692	39	2.31	10	25.64	5	12.82	24	1.42
Department of the Treasury	1,828	50	2.74	39	78.00	9	18.00	2	0.11
Department of Transportation	1,163	93	8.00	16	17.20	13	13.98	64	5.50
Department of Veterans Affairs	5,048	96	1.90	35	36.46	0	0.00	61	1.21
Environmental Protection Agency	239	73	30.54	72	98.63	0	0.00	1	0.42
EOP - National Drug Control Policy	1	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of Administration	1	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of Management and Budget	1	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of the U.S. Trade Representative	1	0	0.00	0	0.00	0	0.00	0	0.00
Equal Employment Opportunity Commission	87	9	10.34	0	0.00	0	0.00	9	10.34
Export-Import Bank of the US	12	7	58.33	7	100.00	0	0.00	0	0.00
Farm Credit Administration	2	0	0.00	0	0.00	0	0.00	0	0.00
Federal Communications Commission	10	6	60.00	2	33.33	4	66.67	0	0.00
Federal Deposit Insurance Corporation	134	37	27.61	25	67.57	0	0.00	12	8.96
Federal Election Commission	1	1	100.00	0	0.00	0	0.00	1	100.00
Federal Energy Regulatory Commission	6	0	0.00	0	0.00	0	0.00	0	0.00
Federal Housing Finance Board	4	0	0.00	0	0.00	0	0.00	0	0.00
Federal Labor Relations Authority	4	2	50.00	2	100.00	0	0.00	0	0.00
Federal Maritime Commission	1	0	0.00	0	0.00	0	0.00	0	0.00
Federal Mediation and Conciliation Service	2	0	0.00	0	0.00	0	0.00	0	0.00
Federal Reserve System--Board of Governors	12	0	0.00	0	0.00	0	0.00	0	0.00
Federal Retirement Thrift Investment Board	4	0	0.00	0	0.00	0	0.00	0	0.00
Federal Trade Commission	12	6	50.00	6	100.00	0	0.00	0	0.00
General Services Administration	237	68	28.69	51	75.00	9	13.24	8	3.38
Government Printing Office	113	1	0.89	0	0.00	0	0.00	1	0.89
Holocaust Memorial Museum U.S.	4	0	0.00	0	0.00	0	0.00	0	0.00
International Boundary and Water Commission	7	3	42.86	3	100.00	0	0.00	0	0.00
International Trade Commission	0	0	0.00	0	0.00	0	0.00	0	0.00
John F. Kennedy Center for the Performing Arts	4	0	0.00	0	0.00	0	0.00	0	0.00
Merit Systems Protection Board	5	0	0.00	0	0.00	0	0.00	0	0.00
National Aeronautics and Space Administration	121	33	27.27	1	3.03	3	9.09	29	23.97
National Archives and Records Administration	44	1	2.27	0	0.00	0	0.00	1	2.27
National Credit Union Administration	17	0	0.00	0	0.00	0	0.00	0	0.00
National Endowment for the Arts	1	0	0.00	0	0.00	0	0.00	0	0.00
National Endowment for the Humanities	0	0	0.00	0	0.00	0	0.00	0	0.00
National Gallery of Art	18	11	61.11	10	90.91	0	0.00	1	5.56
National Labor Relations Board	36	3	8.33	0	0.00	0	0.00	3	8.33
National Science Foundation	11	3	27.27	2	66.67	0	0.00	1	9.09
National Transportation Safety Board	14	4	28.57	3	75.00	0	0.00	1	7.14
Nuclear Regulatory Commission	27	0	0.00	0	0.00	0	0.00	0	0.00
Office of Personnel Management	109	0	0.00	0	0.00	0	0.00	0	0.00
Office of Special Counsel	4	0	0.00	0	0.00	0	0.00	0	0.00
Overseas Private Investment Corporation	1	0	0.00	0	0.00	0	0.00	0	0.00
Peace Corps	13	0	0.00	0	0.00	0	0.00	0	0.00
Pension Benefit Guaranty Corporation	18	0	0.00	0	0.00	0	0.00	0	0.00
Railroad Retirement Board	5	0	0.00	0	0.00	0	0.00	0	0.00
Securities and Exchange Commission	41	0	0.00	0	0.00	0	0.00	0	0.00
Selective Service System	6	0	0.00	0	0.00	0	0.00	0	0.00
Small Business Administration	69	0	0.00	0	0.00	0	0.00	0	0.00
Smithsonian Institution	56	3	5.36	0	0.00	0	0.00	3	5.36
Social Security Administration	1,490	355	23.83	237	66.76	62	17.46	56	3.76
Tennessee Valley Authority	150	2	1.33	0	0.00	0	0.00	2	1.33
U.S. Postal Service	18,748	202	1.08	69	34.16	31	15.35	102	0.54
U.S. Tax Court	0	0	0.00	0	0.00	0	0.00	0	0.00
Cabinet Level Subtotal	45,221	2,894	6.40	1,515	52.35	165	5.70	1,213	2.68
Midsize Agencies Subtotal	2,496	571	22.88	386	67.60	74	12.96	111	4.45
Small Agencies Subtotal	838	107	12.77	73	68.22	11	10.28	23	2.74
Grand Total	48,555	3,572	7.36	1,974	55.26	250	7.00	1,347	2.77

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