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3. Table 17 Types of Complaint Closures

Table 17 Types of Complaint Closures

Agency Name	Total Number Complaints Closed	# of Complaints Closed by Settlements	% of Complaints Closed by Settlements	# of Complaints Closed by Withdrawals	% of Complaints Closed by Withdrawals	# of Complaints Closed by Dismissals	% of Complaints Closed by Dismissals	# of Complaints Closed with Merit Determinations	% of Complaints Closed with Merit Determinations
Agency for International Development	5	0	0.00	2	40.00	2	40.00	1	20.00
Armed Forces Retirement Home	0	0	0.00	0	0.00	0	0.00	0	0.00
Broadcasting Board of Governors	16	3	18.75	1	6.25	3	18.75	9	56.25
Central Intelligence Agency	22	7	31.82	0	0.00	9	40.91	6	27.27
Commodity Futures Trading Commission	8	0	0.00	0	0.00	0	0.00	8	100.00
Consumer Product Safety Commission	4	2	50.00	0	0.00	0	0.00	2	50.00
Corporation for National and Community Service	17	11	64.71	0	0.00	1	5.88	5	29.41
Court Services and Offender Supervision Agency for the District of Columbia	13	3	23.08	3	23.08	0	0.00	7	53.85
Defense Army and Air Force Exchange Service	175	57	32.57	9	5.14	31	17.71	78	44.57
Defense Commissary Agency	186	43	23.12	55	29.57	54	29.03	34	18.28
Defense Contract Audit Agency	39	10	25.64	5	12.82	5	12.82	19	48.72
Defense Contract Management Agency	99	21	21.21	6	6.06	7	7.07	65	65.66
Defense Dependent Education Activity	92	16	17.39	7	7.61	8	8.70	61	66.30
Defense Finance and Accounting Service	176	36	20.45	9	5.11	51	28.98	80	45.45
Defense Human Resource Activity	3	0	0.00	0	0.00	1	33.33	2	66.67
Defense Information Systems Agency	16	4	25.00	1	6.25	4	25.00	7	43.75
Defense Intelligence Agency	11	4	36.36	4	36.36	0	0.00	3	27.27
Defense Logistics Agency	199	53	26.63	22	11.06	38	19.10	86	43.22
Defense National Geospatial-Intelligence	32	19	59.38	8	25.00	3	9.38	2	6.25
Defense National Guard Bureau	42	9	19.57	9	19.57	14	33.33	10	23.80
Defense National Security Agency	21	4	21.43	4	21.43	5	23.81	8	38.10
Defense Nuclear Facilities Safety Board	0	0	0.00	0	0.00	0	0.00	0	0.00
Defense Office of the Inspector General	1	1	100.00	0	0.00	0	0.00	0	0.00
Defense, Office of the Secretary	29	6	20.69	2	6.90	8	27.59	13	44.83
Defense Security Service	14	10	71.43	1	7.14	2	14.29	1	7.14
Defense Threat Reduction Agency	5	2	40.00	1	20.00	0	0.00	2	40.00
Defense Uniformed Services University	2	0	0.00	0	0.00	0	0.00	2	100.00
Department of Agriculture	1,146	267	23.30	58	5.06	156	13.61	665	58.03
Department of Commerce	279	49	17.56	53	19.00	40	14.34	137	49.10
Department of Education	30	3	10.00	8	26.67	2	6.67	17	56.67
Department of Energy	111	41	36.94	10	9.01	16	14.41	44	39.64
Department of Health and Human Services	270	70	25.93	36	13.33	68	25.19	96	35.56
Department of Homeland Security	894	195	21.81	117	13.09	258	28.86	324	36.24
Department of Housing and Urban Development	170	40	23.53	20	11.76	30	17.65	80	47.06
Department of Justice	1,004	104	10.36	55	5.48	206	20.52	639	63.65
Department of Labor	202	39	19.31	11	5.45	62	30.69	90	44.55
Department of State	80	13	16.25	5	6.25	25	31.25	37	46.25
Department of the Air Force	703	205	29.16	91	12.94	137	19.49	270	38.41
Department of the Army	882	399	45.24	101	11.45	181	20.52	201	22.79
Department of the Interior	360	104	28.89	11	3.06	56	15.56	189	52.50
Department of the Navy	928	236	25.43	86	9.27	132	14.22	474	51.08
Department of the Treasury	814	176	21.62	108	13.27	140	17.20	390	47.91
Department of Transportation	490	74	15.10	23	4.69	136	27.76	257	52.45
Department of Veterans Affairs	2,375	507	21.35	199	8.38	513	21.60	1,156	48.67
Environmental Protection Agency	93	11	11.83	7	7.53	23	24.73	52	55.91
EOP - National Drug Control Policy	0	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of Administration	0	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of Management and Budget	1	1	100.00	0	0.00	0	0.00	0	0.00
EOP - Office of the U.S. Trade Representative	1	0	0.00	0	0.00	0	0.00	1	100.00
Equal Employment Opportunity Commission	51	14	27.45	10	19.61	4	7.84	23	45.10
Export-Import Bank of the US	4	3	75.00	1	25.00	0	0.00	0	0.00
Farm Credit Administration	1	1	100.00	0	0.00	0	0.00	0	0.00
Federal Communications Commission	6	0	0.00	0	0.00	0	0.00	6	100.00
Federal Deposit Insurance Corporation	55	8	14.55	7	12.73	3	5.45	37	67.27
Federal Election Commission	1	1	100.00	0	0.00	0	0.00	0	0.00
Federal Energy Regulatory Commission	1	1	100.00	0	0.00	0	0.00	0	0.00
Federal Housing Finance Board	3	0	0.00	1	33.33	2	66.67	0	0.00
Federal Labor Relations Authority	1	0	0.00	1	100.00	0	0.00	0	0.00
Federal Maritime Commission	0	0	0.00	0	0.00	0	0.00	0	0.00
Federal Mediation and Conciliation Service	0	0	0.00	0	0.00	0	0.00	0	0.00
Federal Reserve System--Board of Governors	6	0	0.00	2	33.33	1	16.67	3	50.00
Federal Retirement Thrift Investment Board	1	1	100.00	0	0.00	0	0.00	0	0.00
Federal Trade Commission	7	4	57.14	0	0.00	0	0.00	3	42.86
General Services Administration	125	34	27.20	2	1.60	28	22.40	61	48.80
Government Printing Office	49	15	30.61	2	4.08	12	24.49	20	40.82
Holocaust Memorial Museum U.S.	1	0	0.00	0	0.00	0	0.00	1	100.00
International Boundary and Water Commission	6	0	0.00	2	33.33	2	33.33	2	33.33
International Trade Commission	0	0	0.00	0	0.00	0	0.00	0	0.00
John F. Kennedy Center for the Performing Arts	1	0	0.00	0	0.00	1	100.00	0	0.00
Merit Systems Protection Board	4	4	100.00	0	0.00	0	0.00	0	0.00
National Aeronautics and Space Administration	47	16	34.04	0	0.00	8	17.02	23	48.94
National Archives and Records Administration	25	6	24.00	1	4.00	4	16.00	14	56.00
National Credit Union Administration	9	1	11.11	1	11.11	0	0.00	7	77.78
National Endowment for the Arts	1	0	0.00	0	0.00	1	100.00	0	0.00
National Endowment for the Humanities	0	0	0.00	0	0.00	0	0.00	0	0.00
National Gallery of Art	18	0	0.00	0	0.00	2	11.11	16	88.88
National Labor Relations Board	24	3	12.50	3	12.50	14	58.33	4	16.67
National Science Foundation	8	2	25.00	2	25.00	3	37.50	1	12.50
National Transportation Safety Board	3	1	33.33	0	0.00	0	0.00	2	66.67
Nuclear Regulatory Commission	16	8	50.00	4	25.00	0	0.00	4	25.00
Office of Personnel Management	24	1	4.17	3	12.50	10	41.67	10	41.67
Office of Special Counsel	3	3	100.00	0	0.00	0	0.00	0	0.00
Overseas Private Investment Corporation	0	0	0.00	0	0.00	0	0.00	0	0.00
Peace Corps	4	1	25.00	0	0.00	0	0.00	3	75.00
Pension Benefit Guaranty Corporation	4	1	25.00	0	0.00	3	75.00	0	0.00
Railroad Retirement Board	3	1	33.33	1	33.33	0	0.00	1	33.33
Securities and Exchange Commission	27	5	18.52	2	7.41	13	48.15	7	25.93
Selective Service System	5	1	20.00	1	20.00	0	0.00	3	60.00
Small Business Administration	29	2	6.90	2	6.90	10	34.48	15	51.72
Smithsonian Institution	30	7	23.33	0	0.00	7	23.33	16	53.33
Social Security Administration	453	104	22.96	53	11.70	97	21.41	199	43.93
Tennessee Valley Authority	59	18	30.51	5	8.47	8	13.56	28	47.46
U.S. Postal Service	9,978	1,347	13.50	1,071	10.73	2,784	27.90	4,776	47.87
U.S. Tax Court	0	0	0.00	0	0.00	0	0.00	0	0.00
Cabinet Level Subtotal	21,858	4,164	19.05	2,206	10.09	5,173	23.66	10,315	47.18
Midsize Agencies Subtotal	891	200	22.20	76	8.44	184	20.42	431	47.84
Small Agencies Subtotal	404	105	26.92	43	11.03	87	22.30	169	43.33
Grand Total	23,153	4,469	19.29	2,325	10.04	5,444	23.51	10,915	47.14

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