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  3. Table 21 Complaint Closures With Benefits

Table 21 Complaint Closures With Benefits

Agency Name# Complaints Closed with BenefitsTotal Amount Back Pay / Front PayTotal Amount Lump Sum PaymentsTotal Amount Compensatory DamagesTotal Amount Attorney's Fees and CostsTotal Amount All Monetary BenefitsAverage Monetary Benefit Per Cosure with Benefits# Closed with Non-Monetary Benefits% Closed with Non-Monetary Benefits
Agency for International Development0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Armed Forces Retirement Home0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Broadcasting Board of Governors3$6,820.00$0.00$0.00$500.00$7,320.00$2,440.00133.3333
Central Intelligence Agency7$0.00$70,500.00$0.00$6,500.00$77,000.00$11,000.00114.2857
Commodity Futures Trading Commission0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Consumer Product Safety Commission2$0.00$100,805.00$0.00$50,000.00$150,805.00$75,402.50150.0000
Corporation for National and Community Service11$73,259.00$141,000.00$15,571.00$5,500.00$235,330.00$21,393.6419.0909
Court Services and Offender Supervision Agency for the District of Columbia3$0.00$8,000.00$0.00$0.00$8,000.00$2,666.673100.0000
Defense Army and Air Force Exchange Service59$18,578.00$397,672.00$2,000.00$22,000.00$440,250.00$7,461.862644.0678
Defense Commissary Agency48$15,000.00$41,000.00$9,532.00$38,679.00$104,211.00$2,171.062347.9167
Defense Contract Audit Agency10$12,350.00$3,500.00$0.00$500.00$16,350.00$1,635.00660.0000
Defense Contract Management Agency21$0.00$130,018.00$0.00$59,700.00$189,718.00$9,034.19942.8571
Defense Dependent Education Activity17$0.00$100,308.00$0.00$100,308.00$200,616.00$11,800.94952.9412
Defense Finance and Accounting Service36$24,863.00$36,250.00$12,700.00$30,500.00$104,313.00$2,897.582672.2222
Defense Human Resource Activity0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Defense Information Systems Agency4$0.00$3,744.00$0.00$1,000.00$4,744.00$1,186.00125.0000
Defense Intelligence Agency4$0.00$20,000.00$0.00$0.00$20,000.00$5,000.00375.0000
Defense Logistics Agency54$67,537.00$99,049.00$81,750.00$53,000.00$301,336.00$5,580.301935.1852
Defense National Geospatial-Intelligence19$600.00$19,000.00$0.00$36,159.00$55,759.00$2,934.681263.1579
Defense National Guard Bureau9$0.00$0.00$0.00$0.00$0.00$0.0012133.3333
Defense National Security Agency4$7,075.00$35,000.00$29,000.00$6,000.00$77,075.00$19,268.75125.0000
Defense Nuclear Facilities Safety Board0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Defense Office of the Inspector General1$0.00$11,353.00$0.00$8,000.00$19,353.00$19,353.0000.0000
Defense, Office of the Secretary6$0.00$14,000.00$0.00$1,500.00$15,500.00$2,583.33233.3333
Defense Security Service10$3,500.00$7,500.00$0.00$5,100.00$16,100.00$1,610.00440.0000
Defense Threat Reduction Agency2$0.00$3,000.00$0.00$0.00$3,000.00$1,500.00150.0000
Defense Uniformed Services University0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Department of Agriculture280$78,057.00$1,305,485.00$305,998.00$818,085.00$2,507,625.00$8,955.808931.7857
Department of Commerce50$0.00$149,599.00$0.00$19,260.00$168,859.00$3,377.182142.0000
Department of Education3$0.00$15,000.00$0.00$0.00$15,000.00$5,000.00266.6667
Department of Energy44$84,108.00$501,550.00$60,000.00$73,885.00$719,543.00$16,353.252659.0909
Department of Health and Human Services74$384,508.00$437,756.00$314,910.00$328,312.00$1,465,486.00$19,803.862229.7297
Department of Homeland Security229$94,545.00$1,324,565.00$143,396.00$391,387.00$1,953,893.00$8,532.2811449.7817
Department of Housing and Urban Development43$10,460.00$97,000.00$130,600.00$78,290.00$316,350.00$7,356.9870162.7907
Department of Justice111$11,995.00$408,892.00$398.00$160,416.00$581,701.00$5,240.557971.1712
Department of Labor42$46,387.00$260,094.00$0.00$101,688.00$408,169.00$9,718.312866.6667
Department of State13$41,815.00$181,098.00$0.00$28,000.00$250,913.00$19,301.0026200.0000
Department of the Air Force211$223,331.00$398,193.00$132,669.00$201,150.00$955,343.00$4,527.6911454.0284
Department of the Army416$179,990.00$782,916.00$238,239.00$501,921.00$1,703,066.00$4,093.9131776.2019
Department of the Interior115$273,976.00$659,169.00$415,052.00$232,347.00$1,580,544.00$13,743.864438.2609
Department of the Navy245$59,600.00$788,989.00$676,345.00$682,167.00$2,207,101.00$9,008.5818675.9184
Department of the Treasury177$189,050.00$0.00$205,278.00$224,689.00$619,017.00$3,497.2710659.8870
Department of Transportation82$54,570.00$96,265.00$269,048.00$333,147.00$753,030.00$9,183.292935.3659
Department of Veterans Affairs535$0.00$774,635.00$365,848.00$436,710.00$1,577,193.00$2,948.0247388.4112
Environmental Protection Agency11$4,876.00$67,000.00$117,500.00$81,975.00$271,351.00$24,668.2700.0000
EOP - National Drug Control Policy0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
EOP - Office of Administration0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
EOP - Office of Management and Budget1$0.00$3,500.00$0.00$0.00$3,500.00$3,500.0000.0000
EOP - Office of the U.S. Trade Representative0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Equal Employment Opportunity Commission15$0.00$28,200.00$1,116.00$4,500.00$33,816.00$2,254.401386.6667
Export-Import Bank of the US3$0.00$66,000.00$0.00$0.00$66,000.00$22,000.00133.3333
Farm Credit Administration1$0.00$6,000.00$0.00$0.00$6,000.00$6,000.0000.0000
Federal Communications Commission0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Deposit Insurance Corporation12$0.00$107,000.00$0.00$23,000.00$130,000.00$10,833.33433.3333
Federal Election Commission1$0.00$15,000.00$0.00$0.00$15,000.00$15,000.0000.0000
Federal Energy Regulatory Commission1$0.00$0.00$0.00$1,000.00$1,000.00$1,000.001100.0000
Federal Housing Finance Board0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Labor Relations Authority0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Maritime Commission0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Mediation and Conciliation Service0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Reserve System--Board of Governors0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Federal Retirement Thrift Investment Board1$0.00$70,000.00$0.00$0.00$70,000.00$70,000.0000.0000
Federal Trade Commission4$0.00$0.00$14,130.00$5,974.00$20,104.00$5,026.00375.0000
General Services Administration34$50,662.00$60,402.00$64,843.00$96,631.00$272,538.00$8,015.822264.7059
Government Printing Office15$26,314.00$63,813.00$0.00$18,000.00$108,127.00$7,208.47960.0000
Holocaust Memorial Museum U.S.0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
International Boundary and Water Commission0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
International Trade Commission0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
John F. Kennedy Center for the Performing Arts0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Merit Systems Protection Board4$0.00$0.00$0.00$20,000.00$20,000.00$5,000.0000.0000
National Aeronautics and Space Administration19$0.00$148,000.00$3,074.00$38,506.00$189,580.00$9,977.891052.6316
National Archives and Records Administration6$0.00$0.00$0.00$0.00$0.00$0.006100.0000
National Credit Union Administration1$0.00$2,500.00$0.00$0.00$2,500.00$2,500.0000.0000
National Endowment for the Arts0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
National Endowment for the Humanities0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
National Gallery of Art0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
National Labor Relations Board3$0.00$0.00$0.00$0.00$0.00$0.003100.0000
National Science Foundation2$0.00$0.00$0.00$0.00$0.00$0.002100.0000
National Transportation Safety Board1$30,000.00$30,000.00$0.00$0.00$60,000.00$60,000.0000.0000
Nuclear Regulatory Commission9$4,353.00$13,000.00$0.00$145,000.00$162,353.00$18,039.22222.2222
Office of Personnel Management1$0.00$4,000.00$0.00$0.00$4,000.00$4,000.001100.0000
Office of Special Counsel3$0.00$22,000.00$0.00$0.00$22,000.00$7,333.333100.0000
Overseas Private Investment Corporation0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Peace Corps1$0.00$20,000.00$0.00$0.00$20,000.00$20,000.0000.0000
Pension Benefit Guaranty Corporation1$0.00$1,000.00$0.00$0.00$1,000.00$1,000.0000.0000
Railroad Retirement Board1$17,100.00$7,000.00$0.00$0.00$24,100.00$24,100.001100.0000
Securities and Exchange Commission5$0.00$40,000.00$0.00$7,075.00$47,075.00$9,415.005100.0000
Selective Service System1$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Small Business Administration6$37,087.00$17,500.00$11,068.00$33,591.00$99,246.00$16,541.00116.6667
Smithsonian Institution7$238,758.00$45,000.00$266,641.00$17,117.00$567,516.00$81,073.717100.0000
Social Security Administration121$2,506.00$71,148.00$373,430.00$210,232.00$657,316.00$5,432.367864.4628
Tennessee Valley Authority20$80,000.00$118,085.00$0.00$6,500.00$204,585.00$10,229.25525.0000
U.S. Postal Service1,428$153,302.00$1,381,776.00$3,693,475.00$1,559,043.00$6,787,596.00$4,753.2299669.7479
U.S. Tax Court0$0.00$0.00$0.00$0.00$0.00$0.0000.0000
Cabinet Level Subtotal4,402$2,035,197.00$10,484,376.00$7,086,238.00$6,532,943.00$26,138,754.00$5,937.93289665.7883
Midsize Agencies Subtotal230$413,889.00$634,135.00$836,556.00$507,552.00$2,392,132.00$10,400.5712755.2174
Small Agencies Subtotal107$157,846.00$712,318.00$30,817.00$264,049.00$1,165,030.00$10,888.135753.2710
Grand Total4,739$2,606,932.00$11,830,829.00$7,953,611.00$7,304,544.00$29,695,916.00$6,266.28308064.9926
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