Each year, more than 150,000 individuals contact EEOC with inquiries about discrimination and EEOC receives about 90,000 charges per year, making its charge system the agency's most common interaction with the public. To improve customer service, ease the administrative burden on staff, and reduce the use of paper submissions and files, the EEOC is developing online applications for use by the public. The first application for the private sector charge system is Phase I of a Digital Charge System, which was piloted beginning in May 2015 in eleven EEOC offices (Charlotte, Greensboro, Greenville, Norfolk, Raleigh, Richmond and San Francisco, followed by Denver, Phoenix, Detroit and Indianapolis.
As of January 1, 2016, all of EEOC's 53 offices have implemented Phase I of the Digital Charge System.
The first phase of this system allows employers against whom a charge of employment discrimination has been filed to interact online with the EEOC thru a Respondent Portal. The application notifies the respondent by email that a charge has been filed, and through a secure online portal (EEOC Respondent Portal), allows the respondent to:
In 2016, EEOC plans to expand the Digital Charge System to add a secure portal for individuals who file a charge of employment discrimination, and to enhance the communications and documents transmitted through the system for both charging parties and respondents.