The U.S. Equal Employment Opportunity Commission


2004 EEO-1 AGGREGATE REPORT
NAICS-5 Code 56142 - Telephone Call Centers

(381 UNITS)

Number Employed
Racial/Ethnic Group and Sex Total Employment Officials & Managers Professionals Technicians Sales Workers Office & Clerical Workers Craft Workers Operatives Laborers Service Workers
ALL EMPLOYEES 132,941 8,705 4,670 2,145 21,746 73,288 650 18,718 170 2,849
Men 53,146 4,606 2,241 1,702 8,848 26,514 577 7,299 105 1,254
Women 79,795 4,099 2,429 443 12,898 46,774 73 11,419 65 1,595
WHITE 77,824 6,750 3,576 1,666 13,800 43,531 563 6,586 55 1,297
Men 32,939 3,647 1,748 1,335 5,794 16,587 509 2,689 42 588
Women 44,885 3,103 1,828 331 8,006 26,944 54 3,897 13 709
MINORITY 55,117 1,955 1,094 479 7,946 29,757 87 12,132 115 1,552
Men 20,207 959 493 367 3,054 9,927 68 4,610 63 666
Women 34,910 996 601 112 4,892 19,830 19 7,522 52 886
BLACK 32,138 1,023 526 141 5,373 17,126 61 6,959 14 915
Men 10,583 467 197 111 1,991 5,190 46 2,225 8 348
Women 21,555 556 329 30 3,382 11,936 15 4,734 6 567
HISPANIC 18,879 703 358 167 1,889 10,442 16 4,701 92 511
Men 7,708 354 178 129 786 3,761 14 2,179 52 255
Women 11,171 349 180 38 1,103 6,681 2 2,522 40 256
ASIAN AMERICAN 3,077 169 189 155 478 1,704 6 294 6 76
Men 1,525 99 110 113 208 808 4 138 1 44
Women 1,552 70 79 42 270 896 2 156 5 32
AMERICAN INDIAN 1,023 60 21 16 206 485 4 178 3 50
Men 391 39 8 14 69 168 4 68 2 19
Women 632 21 13 2 137 317 0 110 1 31
PARTICIPATION RATE
ALL EMPLOYEES 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0
Men 40.0 52.9 48.0 79.3 40.7 36.2 88.8 39.0 61.8 44.0
Women 60.0 47.1 52.0 20.7 59.3 63.8 11.2 61.0 38.2 56.0
WHITE 58.5 77.5 76.6 77.7 63.5 59.4 86.6 35.2 32.4 45.5
Men 24.8 41.9 37.4 62.2 26.6 22.6 78.3 14.4 24.7 20.6
Women 33.8 35.6 39.1 15.4 36.8 36.8 8.3 20.8 7.6 24.9
MINORITY 41.5 22.5 23.4 22.3 36.5 40.6 13.4 64.8 67.6 54.5
Men 15.2 11.0 10.6 17.1 14.0 13.5 10.5 24.6 37.1 23.4
Women 26.3 11.4 12.9 5.2 22.5 27.1 2.9 40.2 30.6 31.1
BLACK 24.2 11.8 11.3 6.6 24.7 23.4 9.4 37.2 8.2 32.1
Men 8.0 5.4 4.2 5.2 9.2 7.1 7.1 11.9 4.7 12.2
Women 16.2 6.4 7.0 1.4 15.6 16.3 2.3 25.3 3.5 19.9
HISPANIC 14.2 8.1 7.7 7.8 8.7 14.2 2.5 25.1 54.1 17.9
Men 5.8 4.1 3.8 6.0 3.6 5.1 2.2 11.6 30.6 9.0
Women 8.4 4.0 3.9 1.8 5.1 9.1 0.3 13.5 23.5 9.0
ASIAN AMERICAN 2.3 1.9 4.0 7.2 2.2 2.3 0.9 1.6 3.5 2.7
Men 1.1 1.1 2.4 5.3 1.0 1.1 0.6 0.7 0.6 1.5
Women 1.2 0.8 1.7 2.0 1.2 1.2 0.3 0.8 2.9 1.1
AMERICAN INDIAN 0.8 0.7 0.4 0.7 0.9 0.7 0.6 1.0 1.8 1.8
Men 0.3 0.4 0.2 0.7 0.3 0.2 0.6 0.4 1.2 0.7
Women 0.5 0.2 0.3 0.1 0.6 0.4 0.0 0.6 0.6 1.1

This page was last modified on April 19, 2007.

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