||Protection of Privacy
||This transmittal issues a revised and updated Order 150.005 concerning the
protection of privacy of EEOC employees and members of the public.
||May 8, 2009
||This transmittal and revised Order 150.005 are available on inSite on the
EEOC Orders page.
||Paragraph 7(a) is amended to reflect that employees in EEOC's
Intake Information Group now perform the functions of the
contractor-staffed National Contact Center.
|Remove and destroy EEOC Order 150.005, dated January 14,
2005. Replace it with the attached Order 150.005, dated May 8,
Stuart J. Ishimaru
- SUBJECT. PROTECTION OF PRIVACY.
- PURPOSE. This directive establishes agency policy concerning the protection
of the privacy of EEOC employees and of the members of the public who transact
business with the agency and establishes guidelines for ensuring that the policy is
- EFFECTIVE DATE. MAY 8 2009
- ORIGINATOR. Office of the Chair.
- All Office Heads and Division Directors will ensure that their employees are
apprised of the Commission's policy concerning privacy and that all business
transacted in units under their direction is conducted in accordance with the policy
and guidelines outlined in this directive.
- The Chief Human Capital Officer will ensure that no information about
employees is disclosed to the public, except as outlined in paragraph 8 of this
- All employees must ensure that they do not violate the privacy of any other
employee or member of the public by releasing information of a private nature or
by monitoring or recording statements made by them, except as authorized by this
- BACKGROUND. The federal government and the public have shown an increasing
interest in protecting the privacy of individual citizens. Federal regulations have been
promulgated that guarantee the right of privacy of Federal employees. Guidelines are
established by this directive to ensure that the right to privacy is guaranteed for EEOC
employees and for those members of the public with whom the agency transacts
- MONITORING CONVERSATIONS.
- Monitoring Telephone Conversations. The use of electronic and mechanical
devices to intercept or record telephone conversations is forbidden and such
devices will not be procured for attachment to agency telecommunications
equipment, except as provided below for the Intake Information Group.
Monitoring of telephone conversations by secretaries or other personnel for the
purpose of recording appointment, making arrangements, assisting with
commitments, and assuring adequate follow-up is permitted only after callers
have been notified in advance and have given their approval. Callers must also be
assured at that time that the monitoring is not accomplished through the use of
any electronic or mechanical monitoring devices.
Monitoring and recording of telephone conversations between Intake Information Group
personnel and members of the public, for purposes of assessing Group
performance, is permitted if members of the public have been notified in advance.
- Recording of Statements Made in Person. Manual verbatim transcriptions or the
use of electronic or mechanical recording devices in hearings, meetings, and faceto-
face interviews and conversations are authorized only when advance
notification is given to all participants that the recording or transcription will
occur. Investigative personnel should take special note of this provision.
- PROTECTION OF PRIVACY OF EMPLOYEES. The agency is generally
prohibited from releasing personal information about its employees to the public.
Unless release of personal information is specifically authorized by statute or
regulation (see e.g., 5 C.F.R. §293.311 (2004), or the routine uses of the Systems of
records published by the Office of Personnel management and EEOC), the office
should refer any questions on, or requests for, disclosure to the Office of Legal
Counsel for a determination on whether the personal information can or should be
released. (See also EEOC Order 150.003, Privacy Act of 1974.)
- OBSOLETE DATA. EEOC Order 150.005, Protection of Privacy, dated, January 14,
2005 is obsolete. All reference copies should be destroyed and replaced with this
STUART J. ISHIMARU