Federal Sector ADR: Smithsonian Institution
Smithsonian Institution
| Contact: | Angela Roybal Complaint Program/ADR Manager (202) 633-6422 Email: roybala@si.edu |
| Fiscal Year | 2006 | 2007 | 2008 | 2009 | |||||
|---|---|---|---|---|---|---|---|---|---|
| Size of Work Force | 6,138 | 5,999 | 6,162 | 6,184 | |||||
| Pre-Complaint Process | |||||||||
| Completed/Ended Counselings | 44 | 31 | 29 | 25 | |||||
| Offered ADR | 44 | 30 | 29 | 25 | |||||
| Processed and Completed (Participations) | 9 | 4 | 10 | 14 | |||||
| Resolutions (Settlements and Withdrawals) | 5 | 2 | 7 | 8 | |||||
| Formal Complaint Process | |||||||||
| Complaint Closures | 28 | 16 | 19 | 14 | |||||
| Offered ADR | 7 | 14 | 8 | 13 | |||||
| Processed and Completed (Participations) | 7 | 3 | 8 | 4 | |||||
| Resolutions (Settlements and Withdrawals) | 7 | 3 | 8 | 4 | |||||
For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.
| Fiscal Year | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 |
|---|---|---|---|---|---|---|
| Size of Work Force | 6,528 | 6,489 | 6,335 | 6,290 | 6,248 | 6,058 |
| Pre-Complaint Process | ||||||
| Completed Counselings | 56 | 34 | 37 | 42 | 36 | 33 |
| Offered ADR | N/A | N/A | 14 | 12 | 37 | 35 |
| Processed in ADR | 7 | 6 | 0 | 10 | 17 | 2 |
| Completed ADR | 8 | 4 | 2 | 10 | 17 | 1 |
| Resolved Disputes | 8 | 3 | 0 | 7 | 6 | 1 |
| Formal Complaint Process | ||||||
| Complaints Filed | 27 | 15 | 26 | 21 | 23 | 24 |
| Complaints in Inventory | 100 | 68 | 56 | 50 | 56 | 52 |
| Offered ADR | N/A | N/A | 2 | 2 | 3 | 2 |
| Processed in ADR | N/A | 0 | 2 | 1 | 3 | 2 |
| Completed ADR | 0 | 0 | 2 | 1 | 3 | 2 |
| Resolved Disputes | 0 | 0 | 2 | 1 | 3 | 2 |