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Table 12 Average Processing Days (APD) All Complaint Closures

Agency Name	APD All Closed Complaints	APD All Withdrawals	APD Non-ADR Withdrawals	APD ADR Withdrawals	APD All Settlements	APD Non-ADR Settlements	APD ADR Settlements	APD All Final Agency Actions
Agency for International Development	518	809	809	0	0	0	0	324
Armed Forces Retirement Home	0	0	0	0	0	0	0	0
Broadcasting Board of Governors	470	79	79	0	445	445	0	509
Central Intelligence Agency	696	0	0	0	1,422	1,422	0	356
Commodity Futures Trading Commission	387	0	0	0	0	0	0	387
Consumer Product Safety Commission	325	0	0	0	350	0	350	301
Corporation for National and Community Service	25	0	0	0	23	23	0	28
Court Services and Offender Supervision Agency for the District of Columbia	570	723	723	0	233	29	335	649
Defense Army and Air Force Exchange Service	519	272	392	211	347	545	180	630
Defense Commissary Agency	186	27	24	46	99	318	57	328
Defense Contract Audit Agency	603	674	674	0	214	255	119	750
Defense Contract Management Agency	973	173	173	0	476	465	688	1,185
Defense Dependent Education Activity	156	198	198	0	77	77	0	170
Defense Finance and Accounting Service	396	193	202	121	367	456	165	419
Defense Human Resource Activity	566	0	0	0	0	0	0	566
Defense Information Systems Agency	301	183	0	183	215	157	235	343
Defense Intelligence Agency	616	300	300	0	676	676	0	957
Defense Logistics Agency	477	278	287	81	344	412	273	569
Defense National Geospatial-Intelligence	82	17	15	20	30	34	27	380
Defense National Guard Bureau	454	97	109	0	87	75	96	726
Defense National Security Agency	525	368	368	0	1,075	1,075	0	405
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0
Defense Office of the Inspector General	25	0	0	0	25	0	25	0
Defense, Office of the Secretary	606	303	303	0	614	685	471	633
Defense Security Service	470	251	251	0	535	587	67	326
Defense Threat Reduction Agency	219	133	133	0	416	416	0	65
Defense Uniformed Services University	0	0	0	0	0	0	0	0
Department of Agriculture	815	429	504	71	590	586	596	915
Department of Commerce	587	135	129	479	598	612	518	720
Department of Education	542	354	354	0	540	1,087	267	621
Department of Energy	377	277	277	0	408	429	346	372
Department of Health and Human Services	510	354	354	0	519	584	127	540
Department of Homeland Security	534	271	268	377	378	396	103	639
Department of Housing and Urban Development	809	343	392	63	574	792	66	980
Department of Justice	565	515	515	0	633	672	223	559
Department of Labor	894	457	0	457	780	0	780	955
Department of State	315	270	270	0	488	700	307	282
Department of the Air Force	392	267	279	177	275	331	244	479
Department of the Army	324	181	188	65	194	240	96	498
Department of the Interior	542	288	288	0	535	583	168	556
Department of the Navy	575	293	283	425	474	481	360	655
Department of the Treasury	478	261	261	0	487	490	67	519
Department of Transportation	245	348	348	0	369	627	31	216
Department of Veterans Affairs	299	278	280	218	310	312	271	299
Environmental Protection Agency	738	308	308	0	827	827	0	765
EOP - National Drug Control Policy	0	0	0	0	0	0	0	0
EOP - Office of Administration	0	0	0	0	0	0	0	0
EOP - Office of Management and Budget	447	0	0	0	447	447	0	0
EOP - Office of the U.S. Trade Representative	335	0	0	0	0	0	0	335
Equal Employment Opportunity Commission	421	407	438	132	259	234	278	510
Export-Import Bank of the US	212	147	147	0	234	103	497	0
Farm Credit Administration	505	0	0	0	505	505	0	0
Federal Communications Commission	701	0	0	0	0	0	0	701
Federal Deposit Insurance Corporation	986	698	698	0	1,139	1,291	77	1,006
Federal Election Commission	520	0	0	0	520	0	520	0
Federal Energy Regulatory Commission	30	0	0	0	30	30	0	0
Federal Housing Finance Board	374	84	84	0	0	0	0	520
Federal Labor Relations Authority	209	209	209	0	0	0	0	0
Federal Maritime Commission	0	0	0	0	0	0	0	0
Federal Mediation and Conciliation Service	0	0	0	0	0	0	0	0
Federal Reserve System--Board of Governors	358	377	377	0	0	0	0	349
Federal Retirement Thrift Investment Board	203	0	0	0	203	203	0	0
Federal Trade Commission	847	0	0	0	1,057	1,057	0	566
General Services Administration	509	173	173	0	548	585	268	501
Government Printing Office	513	236	236	0	737	737	0	425
Holocaust Memorial Museum U.S.	21	0	0	0	0	0	0	21
International Boundary and Water Commission	163	218	218	0	0	0	0	136
International Trade Commission	0	0	0	0	0	0	0	0
John F. Kennedy Center for the Performing Arts	175	0	0	0	0	0	0	175
Merit Systems Protection Board	182	0	0	0	182	182	0	0
National Aeronautics and Space Administration	525	0	0	0	503	502	503	537
National Archives and Records Administration	835	692	692	0	348	407	52	1,005
National Credit Union Administration	1,359	357	357	0	1,095	1,095	0	1,540
National Endowment for the Arts	240	0	0	0	0	0	0	240
National Endowment for the Humanities	0	0	0	0	0	0	0	0
National Gallery of Art	328	0	0	0	0	0	0	328
National Labor Relations Board	1,034	314	314	0	160	174	133	1,300
National Science Foundation	470	350	686	14	427	427	0	551
National Transportation Safety Board	273	0	0	0	460	460	0	180
Nuclear Regulatory Commission	587	267	267	0	534	534	0	1,014
Office of Personnel Management	588	487	487	0	652	0	652	600
Office of Special Counsel	305	0	0	0	305	305	0	0
Overseas Private Investment Corporation	0	0	0	0	0	0	0	0
Peace Corps	1,178	0	0	0	515	515	0	1,398
Pension Benefit Guaranty Corporation	317	0	0	0	1,081	1,081	0	63
Railroad Retirement Board	482	243	243	0	372	372	0	830
Securities and Exchange Commission	376	363	363	0	90	90	0	449
Selective Service System	0	0	0	0	0	0	0	0
Small Business Administration	491	251	251	0	433	433	0	515
Smithsonian Institution	326	0	0	0	318	534	30	328
Social Security Administration	575	331	334	160	507	586	130	643
Tennessee Valley Authority	148	31	31	0	49	51	5	214
U.S. Postal Service	445	342	317	388	643	666	608	425
U.S. Tax Court	0	0	0	0	0	0	0	0
Cabinet Level Subtotal	463	306	293	355	472	494	420	484
Midsize Agencies Subtotal	566	337	339	160	508	570	233	613
Small Agencies Subtotal	541	377	392	73	459	486	320	581
Grand Total	469	308	297	354	473	497	413	490

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