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Table 15 Complaint Workload

Agency or Department	Pending End of Period			Pending Acknowledgment			Pending Investigation			Pending Hearing			Pending Final Agency Action
	#	Total Days	Average Days	#	Total Days	Average Days	#	Total Days	Average Days	#	Total Days	Average Days	#	Total Days	Average Days
Agency for International Development	25	13,633	545	0	0	0	13	2,213	170	11	10,984	999	1	436	436
Armed Forces Retirement Home	5	451	90	0	0	0	5	451	90	0	0	0	0	0	0
Broadcasting Board of Governors	33	12,881	390	0	0	0	6	338	56	23	12,008	522	4	535	134
Central Intelligence Agency	18	10,526	585	0	0	0	5	353	71	12	9,914	826	1	259	259
Commodity Futures Trading Commission	2	843	422	0	0	0	1	61	61	0	0	0	1	782	782
Consumer Product Safety Commission	1	49	49	0	0	0	1	49	49	0	0	0	0	0	0
Corporation for National and Community Service	2	120	60	0	0	0	2	120	60	0	0	0	0	0	0
Court Services and Offender Supervision Agency for the District of Columbia	8	2,573	322	0	0	0	3	410	137	3	853	284	2	1,310	655
Defense Army and Air Force Exchange Service	131	62,631	478	0	0	0	74	14,878	201	46	36,293	789	11	11,460	1,042
Defense Commissary Agency	167	34,971	209	23	1,296	56	58	12,727	219	78	17,728	227	8	3,220	403
Defense Contract Audit Agency	38	19,946	525	0	0	0	21	2,906	138	15	15,416	1,028	2	1,624	812
Defense Contract Management Agency	78	61,301	786	0	0	0	37	8,706	235	36	46,030	1,279	5	6,565	1,313
Defense Dependent Education Activity	51	14,948	293	6	34	6	17	1,966	116	23	9,741	424	5	3,207	641
Defense Finance and Accounting Service	113	73,606	651	1	2	2	30	3,154	105	67	62,075	926	15	8,375	558
Defense Human Resource Activity	3	282	94	0	0	0	2	118	59	0	0	0	1	164	164
Defense Information Systems Agency	18	7,304	406	0	0	0	11	2,477	225	5	3,104	621	2	1,723	862
Defense Intelligence Agency	18	7,922	440	1	22	22	10	2,446	245	3	1,679	560	4	3,775	944
Defense Logistics Agency	173	58,286	337	1	70	70	92	17,537	191	57	26,413	463	23	14,266	620
Defense National Geospatial-Intelligence	19	4,027	212	5	75	15	10	850	85	4	3,102	776	0	0	0
Defense National Guard Bureau	67	37,601	561	5	689	138	24	6,138	256	8	9,373	1,172	30	21,401	713
Defense National Security Agency	34	9,530	280	1	14	14	19	2,558	135	6	3,145	524	8	3,813	477
Defense Nuclear Facilities Safety Board	0	0		0	0	0	0	0	0	0	0	0	0	0	0
Defense Office of the Inspector General	2	1,135	568	0	0	0	0	0	0	2	1,135	568	0	0	0
Defense, Office of the Secretary	45	22,034	490	9	281	31	12	2,505	209	16	12,015	751	8	7,233	904
Defense Security Service	11	2,765		0	0	0	6	797	133	2	855	428	3	1,113	371
Defense Threat Reduction Agency	6	1,351	225	0	0	0	3	398	133	1	345	345	2	608	304
Defense Uniformed Services University	2	120	60	0	0	0	1	120	120	1	0	0	0	0	0
Department of Agriculture	1,444	1,113,823	771	83	9,845	119	407	140,196	344	522	510,958	979	432	452,824	1,048
Department of Commerce	356	175,750	494	3	181	60	161	55,968	348	130	79,027	608	62	40,574	654
Department of Education	49	18,599	380	0	0	0	24	3,512	146	16	8,210	513	9	6,877	764
Department of Energy	97	31,370	323	8	134	17	34	9,480	279	45	18,641	414	10	3,115	312
Department of Health and Human Services	307	119,104	388	5	178	36	85	10,520	124	134	62,724	468	83	45,682	550
Department of Homeland Security	2,485	1,143,111	460	137	8,994	66	802	132,092	165	646	482,864	747	900	519,161	577
Department of Housing and Urban Development	188	92,492	492	5	41	8	90	19,588	218	72	55,224	767	21	17,639	840
Department of Justice	846	270,751	320	36	2,549	71	220	40,122	182	437	172,687	395	153	55,393	362
Department of Labor	241	147,480	612	14	236	17	108	23,193	215	105	117,027	1,115	14	7,024	502
Department of State	79	26,753	339	2	0	0	38	3,665	96	33	21,768	660	6	1,320	220
Department of the Air Force	682	289,772	425	81	30,547	377	235	41,742	178	169	121,696	720	197	95,787	486
Department of the Army	1,276	566,947	444	202	179,327	888	203	55,097	271	272	196,768	723	599	135,755	227
Department of the Interior	425	215,089	506	71	5,169	73	151	30,563	202	175	168,842	965	28	10,515	376
Department of the Navy	764	345,217	452	24	600	25	228	50,254	220	270	210,066	778	242	84,297	348
Department of the Treasury	1,014	493,861	487	0	0	0	506	88,099	174	424	374,901	884	84	30,861	367
Department of Transportation	673	403,596	600	172	25,650	149	101	25,161	249	354	316,000	893	46	36,785	800
Department of Veterans Affairs	2,673	804,499	301	25	213	9	757	56,068	74	1,240	488,553	394	651	259,665	399
Environmental Protection Agency	146	77,998	534	7	310	44	45	7,654	170	56	42,197	754	38	27,837	733
EOP - National Drug Control Policy	1	412	412	0	0	0	0	0	0	1	412	412	0	0	0
EOP - Office of Administration	1	48	48	0	0	0	1	48	48	0	0	0	0	0	0
EOP - Office of Management and Budget	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
EOP - Office of the U.S. Trade Representative	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Equal Employment Opportunity Commission	36	15,743	437	0	0	0	6	497	83	15	6,536	436	15	8,710	581
Export-Import Bank of the US	8	2,313	289	0	0	0	3	813	271	4	1,194	299	1	306	306
Farm Credit Administration	1	468	468	0	0	0	0	0	0	1	468	468	0	0	0
Federal Communications Commission	4	751	188	0	0	0	2	100	50	1	248	248	1	403	403
Federal Deposit Insurance Corporation	79	63,378	802	1	1	1	22	2,600	118	25	22,755	910	31	38,022	1,227
Federal Election Commission	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Federal Energy Regulatory Commission	5	780	156	0	0	0	2	360	180	2	360	180	1	60	60
Federal Housing Finance Board	1	289	289	0	0	0	0	0	0	1	289	289	0	0	0
Federal Labor Relations Authority	3	1,069	356	0	0	0	2	333	167	1	736	736	0	0	0
Federal Maritime Commission	1	160	160	0	0	0	0	0	0	1	160	160	0	0	0
Federal Mediation and Conciliation Service	2	120	60	0	0	0	2	120	60	0	0	0	0	0	0
Federal Reserve System--Board of Governors	6	1,053	176	2	183	92	0	0	0	4	870	218	0	0	0
Federal Retirement Thrift Investment Board	3	274	91	0	0	0	2	166	83	1	108	108	0	0	0
Federal Trade Commission	5	790	158	1	7	7	2	247	124	0	0	0	2	536	268
General Services Administration	112	47,384	423	1	22	22	29	3,070	106	72	40,586	564	10	3,706	371
Government Printing Office	64	37,165	581	0	0	0	30	6,776	226	32	28,617	894	2	1,772	886
Holocaust Memorial Museum U.S.	3	1,349	450	0	0	0	0	0	0	3	1,349	450	0	0	0
International Boundary and Water Commission	1	3	3	0	0	0	1	3	3	0	0	0	0	0	0
International Trade Commission	0	0		0	0	0	0	0	0	0	0	0	0	0	0
John F. Kennedy Center for the Performing Arts	3	229	76	0	0	0	2	49	25	1	180	180	0	0	0
Merit Systems Protection Board	1	14	14	1	14	14	0	0	0	0	0	0	0	0	0
National Aeronautics and Space Administration	74	45,355	613	0	0	0	26	4,779	184	19	13,536	712	29	27,040	932
National Archives and Records Administration	19	12,243	644	0	0	0	6	621	104	8	5,477	685	5	6,145	1,229
National Credit Union Administration	8	5,902	738	0	0	0	2	43	22	2	1,745	873	4	4,114	1,029
National Endowment for the Arts	0	0		0	0	0	0	0	0	0	0	0	0	0	0
National Endowment for the Humanities	0	0		0	0	0	0	0	0	0	0	0	0	0	0
National Gallery of Art	10	2,482	248	0	0	0	1	144	144	5	939	188	4	1,399	350
National Labor Relations Board	12	8,795	733	0	0	0	4	475	119	8	8,320	1,040	0	0	0
National Science Foundation	3	346	115	0	0	0	2	109	55	1	237	237	0	0	0
National Transportation Safety Board	11	6,899	627	1	30	30	1	195	195	7	4,514	645	2	2,160	1,080
Nuclear Regulatory Commission	11	1,813	165	0	0	0	8	1,341	168	0	0	0	3	472	157
Office of Personnel Management	85	28,855	339	15	897	60	45	7,406	165	18	15,121	840	7	5,431	776
Office of Special Counsel	1	169	169	0	0	0	0	0	0	1	169	169	0	0	0
Overseas Private Investment Corporation	1	210	210	0	0	0	1	210	210	0	0	0	0	0	0
Peace Corps	9	3,055	339	1	18	18	2	127	64	1	485	485	5	2,425	485
Pension Benefit Guaranty Corporation	14	4,154	297	0	0	0	10	2,051	205	1	748	748	3	1,355	452
Railroad Retirement Board	2	471	236	0	0	0	0	0	0	1	248	248	1	223	223
Securities and Exchange Commission	14	3,652	261	0	0	0	10	799	80	3	2,697	899	1	156	156
Selective Service System	1	122	122	0	0	0	1	122	122	0	0	0	0	0	0
Small Business Administration	40	14,671	367	1	359	359	19	4,042	213	15	8,156	544	5	2,114	423
Smithsonian Institution	26	9,506	366	0	0	0	14	868	62	12	8,638	720	0	0	0
Social Security Administration	1,037	663,276	640	47	1,470	31	212	56,638	267	285	324,189	1,138	493	280,979	570
Tennessee Valley Authority	91	29,769	327	2	1,738	869	13	1,173	90	36	10,541	293	40	16,317	408
U.S. Postal Service	8,770	5,153,517	588	573	60,610	106	3,876	1,015,079	262	3,685	3,495,770	949	636	582,058	915
U.S. Tax Court	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Cabinet Level Subtotal	23,345	11,831,491	507	1,493	326,757	219	8,453	1,880,680	222	9,099	7,150,175	786	4,300	2,473,879	575
Midsize Agencies Subtotal	1,605	951,337	593	59	3,900	66	380	80,824	213	520	470,598	905	646	396,015	613
Small Agencies Subtotal	444	183,274	413	21	1,149	55	184	27,150	148	173	115,986	670	66	38,989	591
Grand Total	25,394	12,966,102	511	1,573	331,806	211	9,017	1,988,654	221	9,792	7,736,759	790	5,012	2,908,883	580

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