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2. Table 4 Outcomes of All Pre-Complaint Closures

Table 4 Outcomes of All Pre-Complaint Closures

Agency Name	# Completed Counselings	# Settlements	% Settlements	# Withdrawals/No Complaint Filings	% Withdrawals/No Complaint Filings	Total # Resolutions	% Resolutions	# Complaint Filings	% Complaint Filings	# Decision to File Complaint Pending	% Decision to File Complaint Pending
Agency for International Development	27	1	3.70	10	37.04	11	40.74	12	44.44	4	14.81
Armed Forces Retirement Home	5	0	0.00	0	0.00	0	0.00	5	100.00	0	0.00
Broadcasting Board of Governors	149	1	0.67	119	79.87	120	80.54	24	16.11	5	3.36
Central Intelligence Agency	38	1	2.63	19	50.00	20	52.63	14	36.84	4	10.53
Commodity Futures Trading Commission	100	0	0.00	99	99.00	99	99.00	1	1.00	0	0.00
Consumer Product Safety Commission	10	4	40.00	4	40.00	8	80.00	2	20.00	0	0.00
Corporation for National and Community Service	14	1	7.14	9	64.29	10	71.43	2	14.29	2	14.29
Court Services and Offender Supervision Agency for the District of Columbia	10	3	30.00	1	10.00	4	40.00	6	60.00	0	0.00
Defense Army and Air Force Exchange Service	309	40	12.95	151	48.87	191	61.81	118	38.19	0	0.00
Defense Commissary Agency	222	43	19.37	40	18.02	83	37.39	134	60.36	5	2.25
Defense Contract Audit Agency	62	3	4.84	22	35.48	25	40.32	35	56.45	2	3.23
Defense Contract Management Agency	77	10	12.99	16	20.78	26	33.77	33	42.86	18	23.38
Defense Dependent Education Activity	112	36	32.14	50	44.64	86	76.79	26	23.21	0	0.00
Defense Finance and Accounting Service	184	12	6.52	74	40.22	86	46.74	91	49.46	7	3.80
Defense Human Resource Activity	5	2	40.00	0	0.00	2	40.00	2	40.00	1	20.00
Defense Information Systems Agency	49	8	16.33	12	24.49	20	40.82	16	32.65	13	26.53
Defense Intelligence Agency	10	2	20.00	0	0.00	2	20.00	8	80.00	0	0.00
Defense Logistics Agency	482	71	14.73	244	50.62	315	65.35	132	27.39	35	7.26
Defense National Geospatial-Intelligence	54	11	20.37	4	7.41	15	27.78	28	51.85	11	20.37
Defense National Guard Bureau	188	59	31.38	81	43.09	140	74.47	33	17.55	15	7.98
Defense National Security Agency	60	14	23.33	22	36.67	36	60.00	22	36.67	2	3.33
Defense Nuclear Facilities Safety Board	0	0	0.00	0	0.00	0	0.00	0	0.00	0	0.00
Defense Office of the Inspector General	51	0	0.00	51	100.00	51	100.00	0	0.00	0	0.00
Defense, Office of the Secretary	49	2	4.08	12	24.49	14	28.57	33	67.35	2	4.08
Defense Security Service	22	2	9.09	7	31.82	9	40.91	13	59.09	0	0.00
Defense Threat Reduction Agency	13	1	7.69	5	38.46	6	46.15	6	46.15	1	7.69
Defense Uniformed Services University	4	1	25.00	1	25.00	2	50.00	2	50.00	0	0.00
Department of Agriculture	1,234	154	12.48	348	28.20	502	40.68	648	52.51	84	6.81
Department of Commerce	280	16	5.71	105	37.50	121	43.21	135	48.21	24	8.57
Department of Education	53	2	3.77	27	50.94	29	54.72	24	45.28	0	0.00
Department of Energy	128	4	3.13	21	16.41	25	19.53	81	63.28	22	17.19
Department of Health and Human Services	470	43	9.15	184	39.15	227	48.30	217	46.17	26	5.53
Department of Homeland Security	2,447	234	9.56	475	19.41	709	28.97	1,213	49.57	525	21.45
Department of Housing and Urban Development	154	4	2.60	25	16.23	29	18.83	121	78.57	4	2.60
Department of Justice	1,835	92	5.01	1,066	58.09	1,158	63.11	604	32.92	73	3.98
Department of Labor	221	4	1.81	54	24.43	58	26.24	153	69.23	10	4.52
Department of State	90	9	10.00	13	14.44	22	24.44	66	73.33	2	2.22
Department of the Air Force	1,652	361	21.85	586	35.47	947	57.32	679	41.10	26	1.57
Department of the Army	2,016	406	20.14	522	25.89	928	46.03	866	42.96	222	11.01
Department of the Interior	568	61	10.74	139	24.47	200	35.21	262	46.13	106	18.66
Department of the Navy	1,250	143	11.44	418	33.44	561	44.88	611	48.88	78	6.24
Department of the Treasury	1,661	252	15.17	310	18.66	562	33.84	804	48.40	295	17.76
Department of Transportation	821	82	9.99	87	10.60	169	20.58	481	58.59	171	20.83
Department of Veterans Affairs	4,129	127	3.08	1,680	40.69	1,807	43.76	2,074	50.23	248	6.01
Environmental Protection Agency	125	2	1.60	52	41.60	54	43.20	71	56.80	0	0.00
EOP - National Drug Control Policy	0	0	0.00	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of Administration	4	0	0.00	2	50.00	2	50.00	1	25.00	1	25.00
EOP - Office of Management and Budget	0	0	0.00	0	0.00	0	0.00	0	0.00	0	0.00
EOP - Office of the U.S. Trade Representative	1	0	0.00	0	0.00	0	0.00	0	0.00	1	100.00
Equal Employment Opportunity Commission	49	5	10.20	15	30.61	20	40.82	27	55.10	2	4.08
Export-Import Bank of the US	6	0	0.00	0	0.00	0	0.00	6	100.00	0	0.00
Farm Credit Administration	3	2	66.67	1	33.33	3	100.00	0	0.00	0	0.00
Federal Communications Commission	15	0	0.00	6	40.00	6	40.00	6	40.00	3	20.00
Federal Deposit Insurance Corporation	53	6	11.32	14	26.42	20	37.74	31	58.49	2	3.77
Federal Election Commission	0	0	0.00	0	0.00	0	0.00	0	0.00	0	0.00
Federal Energy Regulatory Commission	7	1	14.29	0	0.00	1	14.29	3	42.86	3	42.86
Federal Housing Finance Board	2	0	0.00	0	0.00	0	0.00	2	100.00	0	0.00
Federal Labor Relations Authority	4	0	0.00	1	25.00	1	25.00	3	75.00	0	0.00
Federal Maritime Commission	11	0	0.00	10	90.91	10	90.91	1	9.09	0	0.00
Federal Mediation and Conciliation Service	1	0	0.00	0	0.00	0	0.00	0	0.00	1	100.00
Federal Reserve System--Board of Governors	17	0	0.00	0	0.00	0	0.00	17	100.00	0	0.00
Federal Retirement Thrift Investment Board	4	1	25.00	0	0.00	1	25.00	3	75.00	0	0.00
Federal Trade Commission	21	1	4.76	13	61.90	14	66.67	7	33.33	0	0.00
General Services Administration	144	20	13.89	33	22.92	53	36.81	86	59.72	5	3.47
Government Printing Office	65	13	20.00	18	27.69	31	47.69	29	44.62	5	7.69
Holocaust Memorial Museum U.S.	3	0	0.00	3	100.00	3	100.00	0	0.00	0	0.00
International Boundary and Water Commission	5	0	0.00	0	0.00	0	0.00	5	100.00	0	0.00
International Trade Commission	2	1	50.00	1	50.00	2	100.00	0	0.00	0	0.00
John F. Kennedy Center for the Performing Arts	4	0	0.00	1	25.00	1	25.00	3	75.00	0	0.00
Merit Systems Protection Board	4	1	25.00	2	50.00	3	75.00	1	25.00	0	0.00
National Aeronautics and Space Administration	119	9	7.56	30	25.21	39	32.77	38	31.93	42	35.29
National Archives and Records Administration	53	13	24.53	25	47.17	38	71.70	11	20.75	4	7.55
National Credit Union Administration	7	0	0.00	2	28.57	2	28.57	5	71.43	0	0.00
National Endowment for the Arts	65	65	100.00	0	0.00	65	100.00	0	0.00	0	0.00
National Endowment for the Humanities	0	0	0.00	0	0.00	0	0.00	0	0.00	0	0.00
National Gallery of Art	11	2	18.18	0	0.00	2	18.18	9	81.82	0	0.00
National Labor Relations Board	24	2	8.33	13	54.17	15	62.50	9	37.50	0	0.00
National Science Foundation	7	3	42.86	1	14.29	4	57.14	3	42.86	0	0.00
National Transportation Safety Board	4	0	0.00	0	0.00	0	0.00	4	100.00	0	0.00
Nuclear Regulatory Commission	27	4	14.81	8	29.63	12	44.44	12	44.44	3	11.11
Office of Personnel Management	109	1	0.92	41	37.61	42	38.53	66	60.55	1	0.92
Office of Special Counsel	2	0	0.00	2	100.00	2	100.00	0	0.00	0	0.00
Overseas Private Investment Corporation	2	0	0.00	1	50.00	1	50.00	1	50.00	0	0.00
Peace Corps	10	0	0.00	0	0.00	0	0.00	4	40.00	6	60.00
Pension Benefit Guaranty Corporation	12	0	0.00	0	0.00	0	0.00	12	100.00	0	0.00
Railroad Retirement Board	4	0	0.00	2	50.00	2	50.00	2	50.00	0	0.00
Securities and Exchange Commission	39	0	0.00	12	30.77	12	30.77	25	64.10	2	5.13
Selective Service System	3	1	33.33	1	33.33	2	66.67	1	33.33	0	0.00
Small Business Administration	54	7	12.96	26	48.15	33	61.11	20	37.04	1	1.85
Smithsonian Institution	36	3	8.33	11	30.56	14	38.89	21	58.33	1	2.78
Social Security Administration	725	59	8.14	262	36.14	321	44.28	385	53.10	19	2.62
Tennessee Valley Authority	130	13	10.00	18	13.85	31	23.85	53	40.77	46	35.38
U.S. Postal Service	19,101	5,298	27.74	5,922	31.00	11,220	58.74	7,549	39.52	332	1.74
U.S. Tax Court	3	1	33.33	2	66.67	3	100.00	0	0.00	0	0.00
Cabinet Level Subtotal	40,063	7,609	18.99	12,774	31.88	20,383	50.88	17,320	43.23	2,360	5.89
Midsize Agencies Subtotal	1,386	119	8.59	446	32.18	565	40.76	705	50.87	116	8.37
Small Agencies Subtotal	963	128	13.29	444	46.11	572	59.40	344	35.72	47	4.88
Grand Total	42,412	7,856	18.52	13,664	32.22	21,520	50.74	18,369	43.31	2,523	5.95

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