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Agency Profile - AAFES

Defense Army and Air Force Exchange Service (AAFES) FY 2013 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2013
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings 233 75 308
Settlements 20 8.6% 19 25.3% 39 12.7%
Withdrawals or No Complaints Filed 126 54.1% 46 61.3% 172 55.8%
Complaints Filed* 93 30.2%
Decision to File Complaint Pending at End of FY 4 1.3%

*Includes only complaints filed in FY 2013 where counseling was also completed during FY 2013.

Agency Use of ADR for EEO Dispute Resolution in FY 2013
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 308 100% 24.4%
Complaint Closures 88 95.5% 20.5%
Bases Most Frequently Alleged in FY 2013 Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination REPRISAL DISABILITY (PHYSICAL) RACE (BLACK OR AFRICAN AMERICAN)
Timeliness in FY 2013
Total # # Timely % Timely FY 2012 APD* FY 2013 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 308 234 76%
All Investigations 51 4 7.8% 235 365 55.3% 207
All Complaint Closures 88 318 257 -19.2% 420
Merit Decisions (no AJ) 19 17 89.5% 346 350 1.2% 451
Dismissal Decisions (no AJ) 21 75 74 -1.3% 67

*APD = Average Processing Days

Outcomes of Complaints in FY 2013
Complaint Closures Final Agency Decision
(no AJ Decision)
Final Order
(AJ Decision
Fully Implemented)
Final Order
(AJ Decision
Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 93
Total Closures 88
Settlements 23 26.1%
Withdrawals 13 14.8%
Total Final Agency Actions 52 59.1% 40 76.9% 12 23.1% 0 0%
Dismissals 21 40.4% 21 100% 0 0% 0 0%
Merit Decisions 31 59.6% 19 61.3% 12 38.7% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 31 100% 19 61.3% 12 38.7% 0 0%
Costs Associated with EEO Process in FY 2013
Total # Total Amount Average Amount
Pre-Complaint Settlements w/Monetary Benefits 6 $14,173 $2,362
ADR Settlements w/ Monetary Benefits 6 $14,173 $2,362
Investigation Costs 51 $570,946 $11,195
Complaint Closures with Monetary Benefits 11 $95,999 $8,727
ADR Settlements w/ Monetary Benefits 12 $74,378 $6,198