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Agency Profile - SSA

Social Security Administration (SSA) FY 2013 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2013
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings 634 219 853
Settlements 8 1.3% 63 28.8% 71 8.3%
Withdrawals or No Complaints Filed 251 39.6% 63 28.8% 314 36.8%
Complaints Filed* 450 52.8%
Decision to File Complaint Pending at End of FY 18 2.1%

*Includes only complaints filed in FY 2013 where counseling was also completed during FY 2013.

Agency Use of ADR for EEO Dispute Resolution in FY 2013
Total Number Offer Rate Participation Rate
Pre-Complaint Counselings 853 69.3% 25.7%
Complaint Closures 436 73.4% 1.8%
Bases Most Frequently Alleged in FY 2013 Filed Complaints
Top Basis 1 Top Basis 2 Top Basis 3
Bases of Alleged Discrimination REPRISAL AGE RACE (BLACK OR AFRICAN AMERICAN)
Timeliness in FY 2013
Total # # Timely % Timely FY 2012 APD* FY 2013 APD* % Change Govt Wide APD*
All Pre-Complaint Counselings (minus remands) 853 746 87.5%
All Investigations 384 155 40.4% 195 252 29.2% 207
All Complaint Closures 436 506 533 5.3% 420
Merit Decisions (no AJ) 148 17 11.5% 460 577 25.4% 451
Dismissal Decisions (no AJ) 75 58 147 153.4% 67

*APD = Average Processing Days

Outcomes of Complaints in FY 2013
Complaint Closures Final Agency Decision
(no AJ Decision)
Final Order
(AJ Decision
Fully Implemented)
Final Order
(AJ Decision
Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 481
Total Closures 436
Settlements 70 16.1%
Withdrawals 45 10.3%
Total Final Agency Actions 321 73.6% 223 69.5% 95 29.6% 3 0.9%
Dismissals 82 25.5% 75 91.5% 7 8.5% 0 0%
Merit Decisions 239 74.5% 148 61.9% 88 36.8% 3 1.3%
Finding Discrimination 7 2.9% 0 0% 4 57.1% 3 42.9%
Finding No Discrimination 232 97.1% 148 63.8% 84 36.2% 0 0%
Costs Associated with EEO Process in FY 2013
Total # Total Amount Average Amount
Pre-Complaint Settlements w/Monetary Benefits 2 $12,000 $6,000
ADR Settlements w/ Monetary Benefits 2 $12,000 $6,000
Investigation Costs 384 $1,803,398 $4,696
Complaint Closures with Monetary Benefits 49 $1,039,484 $21,213
ADR Settlements w/ Monetary Benefits 0 $0 $0