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  4. Table B 11 FY 2014 Types of Complaint Closures

Table B-11 FY 2014 Types of Complaint Closures

Table B-11 FY 2014 Types of Complaint Closures
Agency or Department Total Complaint Closures Number Closures by Settlement % Settlements Number Closures by Withdrawals % Withdrawals Number Dismissal Closures % Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency NRF NRF NRF NRF NRF NRF NRF NRF NRF
Agency for International Development 9 2 22.22% 3 33.33% 1 11.11% 3 33.33%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 12 0 0.00% 2 16.67% 7 58.33% 3 25.00%
Central Intelligence Agency 26 1 3.85% 0 0.00% 11 42.31% 14 53.85%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commission on Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Consumer Financial Protection Bureau 12 9 75.00% 0 0.00% 2 16.67% 1 8.33%
Consumer Product Safety Commission 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Corporation for National and Community Service 9 0 0.00% 0 0.00% 0 0.00% 9 100.00%
Council of the Inspectors General on Integrity and Efficiency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 9 5 55.56% 1 11.11% 2 22.22% 1 11.11%
DOD Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF
DOD Army and Air Force Exchange Service 100 37 37.00% 10 10.00% 12 12.00% 41 41.00%
DOD Defense Commissary Agency 116 19 16.38% 22 18.97% 27 23.28% 48 41.38%
DOD Defense Contract Audit Agency 23 9 39.13% 6 26.09% 2 8.70% 6 26.09%
DOD Defense Contract Management Agency 40 7 17.50% 6 15.00% 10 25.00% 17 42.50%
DOD Defense Health Agency 11 6 54.55% 0 0.00% 3 27.27% 2 18.18%
DOD Defense Human Resources Activity 9 4 44.44% 0 0.00% 3 33.33% 2 22.22%
DOD Defense Information Systems Agency 28 8 28.57% 3 10.71% 6 21.43% 11 39.29%
DOD Defense Intelligence Agency 37 7 18.92% 4 10.81% 9 24.32% 17 45.95%
DOD Defense Logistics Agency 116 27 23.28% 11 9.48% 21 18.10% 57 49.14%
DOD Defense Media Activity 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
DOD Defense Security Service 10 0 0.00% 1 10.00% 3 30.00% 6 60.00%
DOD Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOD Defense Threat Reduction Agency 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
DOD Department of Defense Education Activity 59 17 28.81% 9 15.25% 9 15.25% 24 40.68%
DOD Department of the Air Force 294 79 26.87% 46 15.65% 73 24.83% 96 32.65%
DOD Department of the Army 1,122 433 38.59% 111 9.89% 235 20.94% 343 30.57%
DOD Department of the Navy 561 231 41.18% 60 10.70% 129 22.99% 141 25.13%
DOD Finance and Accounting Service 44 8 18.18% 1 2.27% 7 15.91% 28 63.64%
DOD Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF NRF
DOD Missile Defense Agency 7 0 0.00% 0 0.00% 2 28.57% 5 71.43%
DOD National Geospatial-Intelligence Agency 11 2 18.18% 1 9.09% 2 18.18% 6 54.55%
DOD National Guard Bureau 12 1 8.33% 4 33.33% 5 41.67% 2 16.67%
DOD National Security Agency 14 3 21.43% 6 42.86% 1 7.14% 4 28.57%
DOD Office of Inspector General 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
DOD Office of the Secretary/Washington Headquarters Services 30 7 23.33% 11 36.67% 3 10.00% 9 30.00%
DOD Uniformed Services University of the Health Sciences 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 530 147 27.74% 27 5.09% 61 11.51% 295 55.66%
Department of Commerce 192 39 20.31% 25 13.02% 30 15.62% 98 51.04%
Department of Defense NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Education 24 11 45.83% 1 4.17% 2 8.33% 10 41.67%
Department of Energy 60 14 23.33% 14 23.33% 9 15.00% 23 38.33%
Department of Health and Human Services 249 104 41.77% 32 12.85% 35 14.06% 78 31.33%
Department of Homeland Security 980 202 20.61% 100 10.20% 135 13.78% 543 55.41%
Department of Housing and Urban Development 69 21 30.43% 9 13.04% 8 11.59% 31 44.93%
Department of Justice 532 76 14.29% 80 15.04% 94 17.67% 282 53.01%
Department of Labor 117 27 23.08% 13 11.11% 21 17.95% 56 47.86%
Department of State 121 21 17.36% 12 9.92% 17 14.05% 71 58.68%
Department of Transportation 297 65 21.89% 16 5.39% 61 20.54% 155 52.19%
Department of Treasury 363 75 20.66% 45 12.40% 56 15.43% 187 51.52%
Department of Veterans Affairs 1,638 392 23.93% 184 11.23% 217 13.25% 845 51.59%
Department of the Interior 323 98 30.34% 24 7.43% 39 12.07% 162 50.15%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 61 17 27.87% 3 4.92% 10 16.39% 31 50.82%
Equal Employment Opportunity Commission 22 9 40.91% 1 4.55% 2 9.09% 10 45.45%
Export-Import Bank of the United States 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Deposit Insurance Corporation 43 17 39.53% 2 4.65% 8 18.60% 16 37.21%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 8 0 0.00% 0 0.00% 8 100.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 10 4 40.00% 1 10.00% 0 0.00% 5 50.00%
Federal Labor Relations Authority 4 3 75.00% 0 0.00% 1 25.00% 0 0.00%
Federal Maritime Commission 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve Board of Governors 5 3 60.00% 1 20.00% 0 0.00% 1 20.00%
Federal Retirement Thrift Investment Board 3 0 0.00% 1 33.33% 2 66.67% 0 0.00%
Federal Trade Commission 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
General Services Administration 94 30 31.91% 5 5.32% 18 19.15% 41 43.62%
Government Printing Office 29 5 17.24% 0 0.00% 7 24.14% 17 58.62%
Harry S. Truman Scholarship NRF NRF NRF NRF NRF NRF NRF NRF NRF
Holocaust Memorial Museum 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 2 0 0.00% 2 100.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 3 0 0.00% 2 66.67% 0 0.00% 1 33.33%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 35 6 17.14% 4 11.43% 11 31.43% 14 40.00%
National Archives and Records Administration 8 2 25.00% 0 0.00% 3 37.50% 3 37.50%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Credit Union Administration 5 0 0.00% 1 20.00% 0 0.00% 4 80.00%
National Endowment for the Arts 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 3 1 33.33% 0 0.00% 1 33.33% 1 33.33%
National Indian Gaming Commission 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 6 3 50.00% 0 0.00% 1 16.67% 2 33.33%
National Mediation Board 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
National Reconnaissance Office 3 0 0.00% 0 0.00% 2 66.67% 1 33.33%
National Science Foundation 7 2 28.57% 0 0.00% 0 0.00% 5 71.43%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 13 8 61.54% 0 0.00% 2 15.38% 3 23.08%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Navajo and Hopi Indian Relocation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 20 2 10.00% 3 15.00% 9 45.00% 6 30.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 4 0 0.00% 0 0.00% 3 75.00% 1 25.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Peace Corps 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Pension Benefit Guaranty Corporation 25 2 8.00% 3 12.00% 15 60.00% 5 20.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 26 16 61.54% 4 15.38% 2 7.69% 4 15.38%
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 31 10 32.26% 3 9.68% 4 12.90% 14 45.16%
Smithsonian Institution 17 7 41.18% 0 0.00% 8 47.06% 2 11.76%
Social Security Administration 431 65 15.08% 41 9.51% 50 11.60% 275 63.81%
Tennessee Valley Authority 39 4 10.26% 2 5.13% 4 10.26% 29 74.36%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 4,177 661 15.82% 259 6.20% 1,246 29.83% 2,011 48.14%
US Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF NRF NRF
                 
Cabinet Subtotal 12,325 2,863 23.23% 1,153 9.35% 2,595 21.05% 5,714 46.36%
Medium Subtotal 850 198 23.29% 70 8.24% 132 15.53% 450 52.94%
Small Subtotal 195 42 21.54% 15 7.69% 63 32.31% 75 38.46%
Micro Subtotal 5 0 0.00% 2 40.00% 2 40.00% 1 20.00%
Government-wide 13,375 3,103 23.20% 1,240 9.27% 2,792 20.87% 6,240 46.65%
 
NRF = No Report Filed