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Table B-11a Types of Complaints Closures - Sub-Component Data

Agency or Department Total Complaint  Closures Number Closures by Settlement %  Settlements Number Closures by Withdrawal %  Withdrawals Number  Dismissal Closures %  Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Table B-11a
FY 2011 Types of Complaints Closures - Sub-Component Data
Defense Logistics Agency Wide 105 42 40.00% 16 15.24% 14 13.33% 33 31.43%
DLA Aviation 15 4 26.67% 3 20.00% 1 6.67% 7 46.67%
DLA Disposition Services 8 3 37.50% 2 25.00% 2 25.00% 1 12.50%
DLA Distribution 55 27 49.09% 6 10.91% 6 10.91% 16 29.09%
DLA Headquarters Operations Division 8 2 25.00% 1 12.50% 1 12.50% 4 50.00%
DLA Land and Maritime 11 3 27.27% 4 36.36% 3 27.27% 1 9.09%
DLA Logistics Information Service 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
DLA Troop Support 4 1 25.00% 0 0.00% 0 0.00% 3 75.00%
                   
                   
Defense National Guard Bureau Wide 18 13 72.22% 2 11.11% 1 5.56% 2 11.11%
Alabama National Guard 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Alaska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arizona National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arkansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
California National Guard 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
Colorado National Guard 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Connecticut National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DC National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Delaware National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Florida National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Georgia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Guam National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Hawaii National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Idaho National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Indiana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Iowa National Guard 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Kansas National Guard 4 4 100.00% 0 0.00% 0 0.00% 0 0.00%
Kentucky National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Louisiana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maine National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maryland National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Massachusetts National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Michigan National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Minnesota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Mississippi National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Missouri National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Montana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nebraska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nevada National Guard 3 3 100.00% 0 0.00% 0 0.00% 0 0.00%
New Hampshire National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Jersey National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Mexico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New York National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Ohio National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oklahoma National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oregon National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Pennsylvania National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Puerto Rico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Rhode Island National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Tennessee National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Texas National Guard 4 4 100.00% 0 0.00% 0 0.00% 0 0.00%
Utah National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Vermont National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virgin Islands National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Washington State National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
West Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wisconsin National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wyoming National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
                   
                   
Department of Agriculture Wide 457 127 27.79% 31 6.78% 74 16.19% 225 49.23%
USDA Agricultural Marketing Service 21 11 52.38% 1 4.76% 2 9.52% 7 33.33%
USDA Agricultural Research Service 28 10 35.71% 3 10.71% 2 7.14% 13 46.43%
USDA Agriculture Headquarters 5 4 80.00% 0 0.00% 0 0.00% 1 20.00%
USDA Animal and Plant Health Inspection Service 49 10 20.41% 1 2.04% 8 16.33% 30 61.22%
USDA Economic Research Service 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
USDA Farm Service Agency 33 8 24.24% 2 6.06% 5 15.15% 18 54.55%
USDA Food and Nutrition Service 9 6 66.67% 1 11.11% 1 11.11% 1 11.11%
USDA Food Safety And Inspection Service 66 16 24.24% 9 13.64% 14 21.21% 27 40.91%
USDA Foreign Agricultural Service 4 1 25.00% 0 0.00% 3 75.00% 0 0.00%
USDA Forest Service 128 33 25.78% 3 2.34% 23 17.97% 69 53.91%
USDA Grain Inspection, Packers and Stockyards Administration 9 2 22.22% 2 22.22% 1 11.11% 4 44.44%
USDA National Agricultural Statistics Service 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
USDA National Appeals Division 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
USDA National Institute of Food and Agriculture 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
USDA Natural Resources Conservation Service 25 4 16.00% 2 8.00% 1 4.00% 18 72.00%
USDA Office Of Inspector General 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
USDA Office Of The Chief Financial Officer 21 6 28.57% 3 14.29% 6 28.57% 6 28.57%
USDA Risk Management Agency 5 0 0.00% 0 0.00% 2 40.00% 3 60.00%
USDA Rural Development 47 11 23.40% 4 8.51% 5 10.64% 27 57.45%
                   
                   
Department of Commerce Wide 687 171 24.89% 39 5.68% 208 30.28% 269 39.16%
DOC All Other Commerce Bureaus 32 6 18.75% 0 0.00% 5 15.63% 21 65.63%
DOC Bureau of the Census 85 22 25.88% 0 0.00% 17 20.00% 46 54.12%
DOC Decennial Census 451 98 21.73% 34 7.54% 163 36.14% 156 34.59%
DOC International Trade Administration 4 0 0.00% 0 0.00% 2 50.00% 2 50.00%
DOC National Institute of Standards & Technology 8 4 50.00% 0 0.00% 2 25.00% 2 25.00%
DOC National Oceanic & Atmospheric Administration 69 23 33.33% 1 1.45% 17 24.64% 28 40.58%
DOC U. S. Patent and Trademark Office 38 18 47.37% 4 10.53% 2 5.26% 14 36.84%
                   
                   
Department of Energy Wide NRF NRF NRF NRF NRF NRF NRF NRF NRF
                   
                   
Department of Health and Human Services Wide 378 115 30.42% 21 5.56% 98 25.93% 144 38.10%
HHS Administration for Children and Families 8 0 0.00% 0 0.00% 1 12.50% 7 87.50%
HHS Agency for Healthcare Research and Quality 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
HHS Centers for Disease Control and Prevention 47 19 40.43% 6 12.77% 4 8.51% 18 38.30%
HHS Centers for Medicare & Medicaid Services 24 6 25.00% 2 8.33% 3 12.50% 13 54.17%
HHS Food and Drug Administration 38 11 28.95% 3 7.89% 12 31.58% 12 31.58%
HHS Health Resources & Services Admin 13 5 38.46% 0 0.00% 2 15.38% 6 46.15%
HHS Indian Health Service 130 30 23.08% 6 4.62% 52 40.00% 42 32.31%
HHS National Institutes of Health 82 25 30.49% 3 3.66% 22 26.83% 32 39.02%
HHS Off of the Secretary of Health & Human Services 30 16 53.33% 1 3.33% 2 6.67% 11 36.67%
HHS Program Support Center 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
HHS Substance Abuse & Mental Health Services Admin 4 3 75.00% 0 0.00% 0 0.00% 1 25.00%
                   
                   
Department of Homeland Security Wide 1,192 241 20.22% 96 8.05% 170 14.26% 685 57.47%
DHS Federal Emergency Management Agency 165 25 15.15% 6 3.64% 9 5.45% 125 75.76%
DHS Federal Law Enforcement Training Center 5 2 40.00% 3 60.00% 0 0.00% 0 0.00%
DHS Headquarters 47 9 19.15% 5 10.64% 16 34.04% 17 36.17%
DHS Transportation Security Administration 294 65 22.11% 21 7.14% 48 16.33% 160 54.42%
DHS U.S. Citizenship and Immigration Services 110 17 15.45% 7 6.36% 14 12.73% 72 65.45%
DHS U.S. Coast Guard 65 8 12.31% 9 13.85% 11 16.92% 37 56.92%
DHS U.S. Customs and Border Protection 328 64 19.51% 30 9.15% 53 16.16% 181 55.18%
DHS U.S. Immigration and Customs Enforcement 161 46 28.57% 14 8.70% 14 8.70% 87 54.04%
DHS U.S. Secret Service 17 5 29.41% 1 5.88% 5 29.41% 6 35.29%
                   
                   
Department of Justice Wide 693 84 12.12% 64 9.24% 92 13.28% 453 65.37%
DOJ Alcohol, Tobacco, Firearms and Explosives 31 9 29.03% 2 6.45% 5 16.13% 15 48.39%
DOJ Bureau of Prisons 373 42 11.26% 37 9.92% 35 9.38% 259 69.44%
DOJ Drug Enforcement Administration 15 0 0.00% 0 0.00% 3 20.00% 12 80.00%
DOJ Executive Office for Immigration Review 6 1 16.67% 0 0.00% 5 83.33% 0 0.00%
DOJ Executive Office for U.S. Attorneys 41 13 31.71% 1 2.44% 13 31.71% 14 34.15%
DOJ Federal Bureau of Investigation 156 10 6.41% 17 10.90% 11 7.05% 118 75.64%
DOJ Office of Justice Programs 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
DOJ Offices, Boards, and Divisions 23 3 13.04% 0 0.00% 6 26.09% 14 60.87%
DOJ U.S. Marshals Service 47 5 10.64% 7 14.89% 14 29.79% 21 44.68%
                   
                   
Department of Labor Wide 121 34 28.10% 12 9.92% 20 16.53% 55 45.45%
DOL (DM and others) 37 12 32.43% 3 8.11% 7 18.92% 15 40.54%
DOL Bureau of Labor Statistics 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
DOL Employment and Training Administration 18 2 11.11% 1 5.56% 4 22.22% 11 61.11%
DOL Mine Safety and Health Administration 19 8 42.11% 0 0.00% 3 15.79% 8 42.11%
DOL Occupational Safety and Health Administration 20 8 40.00% 1 5.00% 3 15.00% 8 40.00%
DOL Office of Workers Compensation Programs 9 1 11.11% 1 11.11% 2 22.22% 5 55.56%
DOL Wage and Hour Division 15 3 20.00% 6 40.00% 1 6.67% 5 33.33%
                   
                   
Department of the Army Wide 1,279 473 36.98% 144 11.26% 314 24.55% 348 27.21%
Eighth U.S. Army (KOREA) 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Headquarters, Department of Army 65 20 30.77% 10 15.38% 19 29.23% 16 24.62%
U.S. Army Corps of Engineers 155 40 25.81% 17 10.97% 50 32.26% 48 30.97%
U.S. Army Europe 8 3 37.50% 0 0.00% 1 12.50% 4 50.00%
U.S. Army Forces Command 10 5 50.00% 0 0.00% 1 10.00% 4 40.00%
U.S. Army Installation Management Command 293 102 34.81% 31 10.58% 80 27.30% 80 27.30%
U.S. Army Intelligence and Security Command 14 6 42.86% 1 7.14% 1 7.14% 6 42.86%
U.S. Army Material Command 303 102 33.66% 43 14.19% 72 23.76% 86 28.38%
U.S. Army Medical Command 247 120 48.58% 26 10.53% 40 16.19% 61 24.70%
U.S. Army Network Enterprise Technology Command 16 6 37.50% 3 18.75% 2 12.50% 5 31.25%
U.S. Army Pacific (USARPAC) 4 2 50.00% 0 0.00% 2 50.00% 0 0.00%
U.S. Army Reserve Command 53 18 33.96% 6 11.32% 17 32.08% 12 22.64%
U.S. Army Space and Missile Defense Command 4 1 25.00% 0 0.00% 0 0.00% 3 75.00%
U.S. Army Special Operations Command (USASOC) 8 5 62.50% 0 0.00% 1 12.50% 2 25.00%
U.S. Army Test and Evaluation Command 20 10 50.00% 0 0.00% 4 20.00% 6 30.00%
U.S. Army Training and Doctrine Command 78 32 41.03% 7 8.97% 24 30.77% 15 19.23%
                   
                   
Department of the Interior Wide 279 102 36.56% 24 8.60% 33 11.83% 120 43.01%
DOI Bureau Of Indian Affairs 61 20 32.79% 5 8.20% 21 34.43% 15 24.59%
DOI Bureau Of Land Management 41 13 31.71% 3 7.32% 6 14.63% 19 46.34%
DOI Bureau of Ocean Energy Mgt, Regulation & Enforcement 12 1 8.33% 3 25.00% 0 0.00% 8 66.67%
DOI Bureau Of Reclamation 32 11 34.38% 3 9.38% 2 6.25% 16 50.00%
DOI Fish And Wildlife Service 18 6 33.33% 0 0.00% 0 0.00% 12 66.67%
DOI Geological Survey 16 7 43.75% 2 12.50% 0 0.00% 7 43.75%
DOI National Park Service 69 33 47.83% 5 7.25% 3 4.35% 28 40.58%
DOI Office Of Surface Mining, Reclamation and Enforcement 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
DOI-Office Of The Secretary 28 10 35.71% 3 10.71% 1 3.57% 14 50.00%
                   
                   
Department of the Navy Wide 684 240 35.09% 72 10.53% 155 22.66% 217 31.73%
Chief Of Naval Operations 15 6 40.00% 1 6.67% 4 26.67% 4 26.67%
Commander Naval Installations Command 131 47 35.88% 16 12.21% 33 25.19% 35 26.72%
Commander Naval Reserve 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Commander Pacific Fleet 36 14 38.89% 5 13.89% 6 16.67% 11 30.56%
DON Assistant for Administration 10 4 40.00% 0 0.00% 1 10.00% 5 50.00%
DON Bureau of Medicine & Surgery 60 26 43.33% 5 8.33% 15 25.00% 14 23.33%
DON SPAWAR 11 5 45.45% 0 0.00% 2 18.18% 4 36.36%
DON Strategic Systems Project Office 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Fleet Forces Command 56 15 26.79% 11 19.64% 14 25.00% 16 28.57%
Marine Corps HQ 109 39 35.78% 7 6.42% 24 22.02% 39 35.78%
Military Sealift Command 29 10 34.48% 3 10.34% 1 3.45% 15 51.72%
Naval Air Systems Command 56 12 21.43% 10 17.86% 15 26.79% 19 33.93%
Naval Education & Training Command 23 11 47.83% 3 13.04% 7 30.43% 2 8.70%
Naval Sea Systems Command 58 14 24.14% 5 8.62% 9 15.52% 30 51.72%
Naval Special Warfare Command 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Naval Supply Systems Command 32 13 40.63% 4 12.50% 7 21.88% 8 25.00%
Naval Systems Management Activity 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Navy Facilities & Engineering Command 52 23 44.23% 2 3.85% 14 26.92% 13 25.00%
Navy Military Personnel Command 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office Of Naval Intelligence 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
Office Of Naval Research 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
                   
                   
Department of the Treasury Wide 427 102 23.89% 38 8.90% 45 10.54% 242 56.67%
Treas - Alcohol and Tobacco Tax and Trade Bureau 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Treas - Bureau of Engraving and Printing 33 10 30.30% 2 6.06% 5 15.15% 16 48.48%
Treas - Bureau of the Public Debt 7 3 42.86% 0 0.00% 1 14.29% 3 42.86%
Treas - Departmental Offices 6 1 16.67% 1 16.67% 0 0.00% 4 66.67%
Treas - Financial Crimes Enforcement Network 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Treas - Financial Management Service 12 5 41.67% 0 0.00% 1 8.33% 6 50.00%
Treas - Inspector General For Tax Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Treas - Internal Revenue Service 319 76 23.82% 28 8.78% 37 11.60% 178 55.80%
Treas - Office of the Comptroller of the Currency 13 1 7.69% 2 15.38% 0 0.00% 10 76.92%
Treas - Office of Thrift Supervision 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
Treas - Special IG for the Trouble Assets Relief Program 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Treas - U. S. Mint 27 6 22.22% 2 7.41% 1 3.70% 18 66.67%
Treas -IRS Office of the Chief Counsel 4 0 0.00% 3 75.00% 0 0.00% 1 25.00%
Treas- Office of the Inspector General 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
                   
                   
Department of Transportation Wide 338 68 20.12% 15 4.44% 112 33.14% 143 42.31%
DOT Federal Aviation Administration 285 57 20.00% 13 4.56% 100 35.09% 115 40.35%
DOT Federal Highway Administration 12 1 8.33% 0 0.00% 2 16.67% 9 75.00%
DOT Federal Motor Carrier Safety Administration 11 2 18.18% 0 0.00% 2 18.18% 7 63.64%
DOT Federal Railroad Administrataion 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
DOT Federal Transit Administration 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
DOT Maritime Administration 4 0 0.00% 1 25.00% 0 0.00% 3 75.00%
DOT National Highway Traffic Safety Administration 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
DOT Office of Inspector General 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
DOT Office of the Secretary 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
DOT Pipeline & Hazardous Materials Safety Admin 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
DOT Research and Inovative Technology Administration 10 3 30.00% 1 10.00% 5 50.00% 1 10.00%
DOT St. Lawrence Development Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
                   
                   
Department of Veterans Affairs Wide 2,071 476 22.98% 237 11.44% 466 22.50% 892 43.07%
Department of Veterans Affairs Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
VA-HQ and Others 74 19 25.68% 4 5.41% 28 37.84% 23 31.08%
VA-National Cemetery Administration 16 5 31.25% 0 0.00% 5 31.25% 6 37.50%
VA-Veterans Benefits Administration 145 37 25.52% 16 11.03% 34 23.45% 58 40.00%
VA-Veterans Health Administration 1,836 415 22.60% 217 11.82% 399 21.73% 805 43.85%
                   
                   
Federal Housing Finance Agency Wide 3 1 33.33% 1 33.33% 0 0.00% 1 33.33%
Federal Housing Finance Agency Hqtrs 3 1 33.33% 1 33.33% 0 0.00% 1 33.33%
Federal Housing Finance Agency OIG 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
                   
                   
General Services Administration Wide 103 34 33.01% 6 5.83% 26 25.24% 37 35.92%
GSA Central Office 25 5 20.00% 2 8.00% 8 32.00% 10 40.00%
GSA National Capital Region 13 3 23.08% 1 7.69% 4 30.77% 5 38.46%
GSA Region 1 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
GSA Region 10 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
GSA Region 2 6 5 83.33% 0 0.00% 0 0.00% 1 16.67%
GSA Region 3 6 0 0.00% 1 16.67% 0 0.00% 5 83.33%
GSA Region 4 10 5 50.00% 1 10.00% 1 10.00% 3 30.00%
GSA Region 5 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
GSA Region 6 13 9 69.23% 1 7.69% 0 0.00% 3 23.08%
GSA Region 7 9 4 44.44% 0 0.00% 2 22.22% 3 33.33%
GSA Region 8 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
GSA Region 9 15 2 13.33% 0 0.00% 9 60.00% 4 26.67%
                   
                   
U.S. Postal Service Wide 6,251 872 13.95% 303 4.85% 2,548 40.76% 2,528 40.44%
USPS Capital Metro Area Operations 811 88 10.85% 38 4.69% 325 40.07% 360 44.39%
USPS Eastern Area 936 133 14.21% 56 5.98% 379 40.49% 368 39.32%
USPS Great Lakes Area 696 96 13.79% 35 5.03% 265 38.07% 300 43.10%
USPS Headquarters 142 24 16.90% 7 4.93% 48 33.80% 63 44.37%
USPS Northeast Area 606 118 19.47% 31 5.12% 230 37.95% 227 37.46%
USPS Office of Inspector General 10 4 40.00% 0 0.00% 4 40.00% 2 20.00%
USPS Pacific Area 672 91 13.54% 24 3.57% 260 38.69% 297 44.20%
USPS Southwest Area 1,578 196 12.42% 86 5.45% 626 39.67% 670 42.46%