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Press Release 09-20-2023

United Healthcare Services Sued by EEOC for Religious Discrimination

Healthcare Provider Refused to Accommodate Telecommuter with Religious Exemption from COVID-19 Vaccine Requirement, Federal Agency Charges

CLEVELAND – United Healthcare Services, Inc. (United) violated federal law when it discriminated against a full-time telecommuter by refusing to grant her a religious exemption from the company’s COVID-19 vaccine requirement, the U.S. Equal Employment Opportunity Commission (EEOC) charged in a lawsuit it announced today.

According to EEOC’s lawsuit, a supervisor of clinical administration had performed her job entirely from home since 2018 and had no job duties that required her to meet face-to-face or to enter the healthcare provider’s facilities. When the company implemented a COVID-19 vaccination policy that required employees to be vaccinated in Oct. 2021, she received notifications directing her to receive the COVID-19 vaccine, even though the company’s vaccine policy stated it did not apply to full-time telecommuters. She informed her supervisor and human capital partner of her religious objections to vaccination and filed two requests for religious accommodation in which she sought exemption from the vaccination requirement, but the company denied her requests without any discussion with her and demanded she get a COVID-19 vaccine within 30 days or be fired, the EEOC said. When she did not get the vaccine within that time, she was fired. 

Such alleged conduct violates Title VII of the Civil Rights Act of 1964, which prohibits discrimination because of an individual’s religion and requires employers to reasonably accommodate an employee’s religious observance or practice unless doing so would cause an undue hardship. The EEOC filed suit (EEOC v. United Healthcare Services, Inc., Case No.2:23-cv-03010-MHW-KAJ in U.S. District Court for the Southern District of Ohio after first attempting to reach a pre-litigation settlement through its administrative conciliation process. The EEOC is seeking permanent injunctive relief prohibiting United from discriminating against employees because of religion in the future, lost wages, compensatory and punitive damages, and other relief.

“Once an employer is on notice that an employee’s sincerely held religious belief, practice, or observance prevents the employee from getting a COVID-19 vaccine, the employer must provide a reasonable accommodation unless it would pose an undue hardship,” said Debra Lawrence, regional attorney for the EEOC’s Philadelphia District Office. “Neither healthcare providers nor COVID-19 vaccination requirements are excepted from Title VII’s protections against religious discrimination.” 

For more information on religious discrimination, please visit

The EEOC’s Philadelphia District Office has jurisdiction over Pennsylvania, Maryland, Delaware, West Virginia, and parts of New Jersey and Ohio. The legal staff of EEOC also prosecutes discrim­ination cases in Washington, D.C., and parts of Virginia.

The EEOC advances opportunity in the workplace by enforcing federal laws prohibiting employment discrimination. More information is available at Stay connected with the latest EEOC news by subscribing to our email updates.